Motorists caught out by treacherous road conditions during the current freeze are being advised by the Association of British Insurers on how to get moving as quickly as possible when making a claim following an accident.

If involved in an accident, motorists should:

• Tell their insurers as soon as possible (even if the damage is minor and you don't intend to make a claim). They will provide an accident report form for completion and, depending on the extent of the damage, will arrange an inspection or repairs.
• The insurance company will advise on how to get the vehicle repaired. Many have either nominated garages or can provide details of local recommended garages who can carry out any repairs. This may avoid the need to get separate estimates.

If another vehicle(s) is involved, motorists will also need to:

• Ask the other drivers(s) involved for their name and address, make a note of their car registration number together with make and model.
• Obtain the name of their insurers and also, if possible, the policy number or certificate number.
• If anyone is injured, produce a certificate of insurance. If this cannot be done at the scene, it must be produced at a police station within 24 hours.
• Get hold of the names and addresses of any independent witnesses at the scene of the accident. While details are fresh, make a sketch plan of the accident.
• Tell their insurers about any statement made at the scene by any of the parties. Do not discuss whose fault it was but pass on all details of the accident to your insurers immediately.

Tony Baker, ABI's Deputy Director General, said:

"With driving conditions in many parts of the country particularly hazardous at the moment, it is important that motorists take extra care venturing out on dangerous roads. Should the worst happen and an accident occurs, insurance will ensure that you get back on the road as quickly as possible so it is equally important that you know how to go about making a claim."

Notes

1. Further enquiries to:
   

   Malcolm Tarling +44 020 7216 7410 (Home: +44 020 8297 9510)

2. For radio broadcasts, an ISDN line is available.