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Attracting and retaining new talent to the industry

Supporting the industry’s next generation of talent is a key area of focus for the ABI’s work on diversity and inclusion.

In July, the ABI jointly hosted a young professionals event with the Insurance Industry Charitable Foundation (IICF) at One America Square exploring how well equipped the industry is for future demands, predominately in its response to emerging technologies and attracting and retaining talent. It was a frank discussion on the industry's challenges and how younger professionals play into them. The event was supported by NGIN and speakers included Paul Jardine, Executive Vice President and Chief Experience Officer XL Catlin, Sabine VanderLinden, Managing Director, Startupbootcamp InsurTech, Adrian Matthews, Employee Benefits Director, UK, MetLife, Ola Jacob Raji, Associate Broker, Alesco Risk Management and Board Member, Next Generation Insurance Network and Stephanie Ogden, Branch Manager, Scotland, Allianz Insurance plc. Events like this complement our Future Leaders programme which offers a great executive development opportunity for both men and women and our Why Insurance Matters initiative to empower new talent in the industry.

Bobbie Mansfield, Global Technology, XL Catlin and Co-Chair of Associate Board, IICF UK has written a blog summarising key learnings from the event which you can read here.

Addressing the IICF Leading Across Generations conference in January, ABI Director General, Huw Evans, called on the industry to improve its perception among millennials and consider how it can act on getting better at creating the more inclusive workplaces the next generation of talent will demand. 

Huw Evans said:
“We need to consider how we as an industry can be fit for the future. The insurance industry is forward looking and has survived for the last 350 years as it is able to respond to change. 

“We need to walk the walk and not just talk the talk to change perceptions of our industry for the next generation of talent. Leaders have to listen more as listening and acting on it can make a difference. The most important thing we can do is sometimes the small things that make a difference – it doesn’t always have to be a big and public initiative. Our ability to shape our reputation with customers and future and current employees lies in how we behave and adapt.”

ABI workshop with Brokerage Citylink

The Brokerage Citylink is an independent charity providing young people in London with a ‘Pathway’ of opportunities into employment.

In July, the ABI were pleased to host The Brokerage Citylink for another workshop, this time for a group of sixth-form students who live or study in Islington taking part in a three day Summer Business School.

The students were taken on a tour of the ABI offices and given an overview of what some of the teams get up to before taking part in a speed-networking session with ABI staff volunteers. The students were given the opportunity to ask the volunteers questions about their careers and education to gain a better understanding of the qualifications and experiences that may be needed to gain certain job roles and what they can expect once they reach working life.

The final part of the session at the ABI was a video CV workshop where students learnt about different interview scenarios, they were then given the chance to put their learning to the test by being videoed whilst answering interview questions, before watching it back in small groups and giving feedback.


In March, the ABI held a mock assessment centre workshop for sixth-form students, giving them insight into what it takes to gain a graduate position in the City. ABI Volunteers held mock interviews with students giving them feedback on their answers before roles were reversed for students to ask the volunteers questions about their experiences with recruitment and interview situations. The initiative was organised by Brokerage an independent charity providing young people in London with a 'Pathway' of opportunities into employment.