Tell us about your role and the apprenticeship programme you are/were on
In my Data Insights & Propositions apprenticeship, I focus on gathering insights from people across the business as well as from customers. It helps us make sure our insurance propositions stay genuinely customer‑centric and aligned with our specialist insurer positioning.
Why did you decide to do an apprenticeship?
I chose an apprenticeship because I wanted a path where I could make a real impact early on. It gave me the chance to get involved in an industry I’m genuinely passionate about and to start building real skills from day one.
Tell us about a project you’re proud of
The work I’m most proud of includes competitor audits and market gap analyses. They’re not the flashiest projects, but they’re the kind of behind‑the‑scenes work that shapes strong, relevant insurance products. It’s incredibly rewarding knowing that something I’ve contributed to influences what we bring to market.
What’s the best piece of advice or thing you’ve learned during your apprenticeship?
The industry is huge, and there’s so much more to it than brokers and underwriters.If you’re considering an insurance apprenticeship, my biggest piece of advice is to do your research. Having a basic understanding will help you a lot, but you’ll learn so much once you’re in the role.
What surprised you most about your apprenticeship?
One of the biggest surprises was how much responsibility I was trusted with so early. I was never treated like a school kid. I was supported but also encouraged to take ownership and deliver meaningful work.
What are the most rewarding aspects of working in the insurance and long-term savings industry?
For me, the most rewarding part of the insurance industry is seeing how the products and propositions we develop genuinely support customers when they need it most. They’re built on real data and insight, so you know the decisions behind them are grounded by customer needs.
Can you describe a moment when something clicked, and you felt you were really progressing?
A big moment of progression for me was becoming the main point of contact for support requests. Being trusted in that way was a clear sign of growth and confidence in my abilities.