Susan McInnes

Chair - Long-Term Savings Committee

Chief Executive Officer, Standard Life Assurance Limited and Group Director, Open Business, Phoenix Group

Susan has been working in the Life and Pensions sector for over 30 years, having held a wide range of different roles within the Industry. She was also previously the chair of the ABI’s Long Standing Customer Committee which focuses on addressing the challenges associated with ensuring all long-standing pension products are fit for purpose for customers. Susan’s professional passion is to make a difference for the end customer. She believes that having the customers’ best interest at heart helps create a sustainable business where people want to work. Susan is also a proud sponsor of our Women’s Professional Network and has been a member of the Diversity and Inclusion Steering Group since it was first formed in 2016.

Having worked at the Phoenix Group for ten years, Susan held a number of leadership roles including Customer Director of the Life Companies and Chief Risk Officer for the Phoenix Group before being appointed as Chief Executive Officer of Standard Life Assurance in September 2018.