Our recruitment process

We work hard to make our recruitment process as inclusive and free of bias as possible. If you think your background might not be an exact fit for a role, but you feel that you meet most of the criteria, we will still welcome an application from you. At the end of each interview, we’ll let you know what the next step is and when you can expect to hear back from us.

What to expect

What’s the interview process?

You’ll apply via our recruitment platform, and we'll use a range of assessments to help us see if you’re potentially a good match for the role. Our methods minimise the risk of bias creeping into our decision-making process and ensure we treat everyone fairly. Generally, we invite our top scorers for interview. This is usually scenario and competency-based with a written task or presentation. Most often there is a second interview in person where there's an opportunity to meet more of your potential future colleagues.

Do I need a background in insurance or long-term savings?

Generally speaking, no, you don't. We look for transferable skills and potential as we know that subject matter can be learned. There are a few exceptions to this, where roles need a very specialised background, but we’ll tell you on the advert if that’s the case.

When can I expect to hear back on my application?

We’ll make sure to get back to you either way, but the speed of that can be impacted by how many applications we receive – because we read every single one. Typically, it’s around one to two weeks after the advert’s closing date.