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Claims Acceptance Rates 18/19

The latest data on claims acceptance rates for private motor, domestic property and travel insurance claims shows that in 2018/19:

For private motor, the average claim pay-out declined by £33 on 2017/18 to £2,907, with 99% of claims paid. For domestic property the percentage of claims paid decreased 2017/18 to 82%, while the average claim increased to £3,690.

Travel insurers paid over £1,051 per claim in 2018/19 and the claims acceptance rate fell to 87%.

Previous data on claims acceptance rates can be found here.

The ABI has a website dedicated to helping customers understand general insurance products better. The Insurance Experiments features a series of 15 short animations with a particular focus on property insurance. Better understanding of how general insurance products work will reduce the risk of any claim being declined.