We are the voice of insurance and long-term savings | Contact us

Claims Acceptance Rates 15/16

Latest claims acceptance rates for private motor, domestic property and travel insurance claims shows that in 2015/16:

For private motor, the average claim payout rose by 8% on 2014/15 to £2,524. 98% of claims were paid. On domestic property, the average claim increased by 12% on 2014/5 to just under £3,000, with 82% of claims paid . For travel insurance, the average payout rose slightly on 2014/15 to £906, with 86% of claims paid.

Previous data on claims acceptance rates can be found here.

The ABI has a website dedicated to helping customers understand general insurance products better. The Insurance Experiments features a series of 15 short animations with a particular focus on property insurance. Better understanding of how general insurance products work will reduce the risk of any claim being declined.