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Claims Acceptance Rates 16/17

Latest claims acceptance rates for private motor, domestic property and travel insurance claims shows that in 2016/17:

For private motor, the average claim payout rose by £50 on 2015/16 to £2,575, with 98% of claims paid. For domestic property the percentage of claims paid increased from 2015/16 to 82.7%, while the average claim also increased to £3,400.

Travel insurers paid over £1,000 per claim in 2016/17, compared to £900 for 2015/16, and the claims acceptance rate rose to 87%.

Previous data on claims acceptance rates can be found here.

The ABI has a website dedicated to helping customers understand general insurance products better. The Insurance Experiments features a series of 15 short animations with a particular focus on property insurance. Better understanding of how general insurance products work will reduce the risk of any claim being declined.