Keep track of your pension
Moving house is an exciting and stressful time. We understand that you might not be able to keep track of everything on your checklist, for example, telling your pension and insurance provider your new address. With the average Brit moving house eight times in their life, it is therefore very easy for providers to lose contact with customers.
The Life and Long-term Savings industry is committed to finding customers they have lost contact with, so that they can keep them informed regarding key events and information on the policies they have.
As an industry, our goal is to re-establish contact with every customer when policy information issued is returned by the Royal Mail as either 'Gone Away' or 'Return to Sender'. While millions are spent every year by providers to reconnect with gone-away customers, it is not an easy task. If you think you are one of the customers of a provider who does not have your address, here are some tips on how you could help providers to find you.
Respond to tracing letters
You may have recently received a letter from a company you have a policy with asking you to verify personal and address details. Your response to this letter is important as it will allow the company to re-establish contact with you and make sure that the information, they hold for you is correct and up to date. The letter would provide channels to reconnect with your provider, commonly by letter, email, phone or online portal. Some providers will also enclose an address verification form.
Your provider will ask for your personal information to confirm your identity and to ensure the correct record will be updated. Similarly, you can also check if the letter is genuine by crosschecking contact details received against the list below or our member list.
It’s possible you haven’t heard of the provider who is writing to you. Either your employer might have taken out a policy for you, or the company might have been taken over by another company. That doesn’t mean it’s a scam. Here are some more ways to identify and protect yourself from pension scams.
If the letter you received is addressed to a former occupant of your home, you could make a big difference by returning the letter to the provider. Simply write down ‘This person no longer lives here’ on the front of the envelope and put the letter into any post box. There is no cost and you could have helped someone reconnect with their savings.
See more tips about tracing your life insurance and pension policies on our page here.
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Abbey Life is now administered by Phoenix Group and also includes the organisations below:
- London and Edinburgh Life
- Excess Life
- Ambassador Life
- Target Life
- Hill Samuel Life
To discuss your policy, please contact Phoenix Group on:
Tel: 0345 9600 900
Text phone: 0345 600 0355 (for all calls for deaf or hearing impaired callers only)Visit: https://www.phoenixlife.co.uk/customer-centre
Postal address: Phoenix Life, 100 Holdenhurst Road, Bournemouth, Dorset BH8 8AL
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Abbey National/Santander is now administered by Royal London.
To discuss your policy, please contact Royal London on:
Tel: 0345 741 3002
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London, 301 St Vincent Street, Glasgow, G2 5PB -
Aegon is now administered by ReAssure.
To find out more, please visit: https://www.aegon.co.uk/support.htmlAegon annuity products is now administered by Rothesay.
To find out more, please visit: https://www.rothesay.com/contact -
Aetna Life is now administered by ReAssure.
To discuss your policy, please contact ReAssure on:
Tel: 0800 073 1777Visit: https://www.reassure.co.uk/help
Postal address: ReAssure, Windsor House, Telford, TF3 4NB
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Albany Life is now administered by Canada Life.
To discuss your policy, please contact Canada Life on:
Contact number: 0345 606 0708
Address: Canada Life Place, High Street, Potters Bar, EN6 5BA
Email: [email protected]
Website: https://www.canadalife.co.uk/ -
Alico UK is now administered by ReAssure.
To discuss your policy, please contact ReAssure on:
Tel: 0800 073 1777Visit: https://www.reassure.co.uk/help
Postal address: ReAssure, Windsor House, Telford, TF3 4NB
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Allianz Cornhill is now administered by Phoenix Group.
To discuss your policy, please contact Phoenix Group on:
Tel: 0345 305 5552
Visit: http://www.phoenixlife.co.uk/customer-centre
Postal address: Phoenix Life, PO Box 1457, Peterborough, PE2 2WG -
Allied Dunbar is now administered by Zurich.
To discuss your policy, please call Zurich on: 01793 514 514Allied Dunbar annuity products is now administered by Rothesay.
To find out more, please visit: https://www.rothesay.com/contact -
Allied Hambro is now administered by Zurich.
To discuss your policy, please call Zurich on: 01793 514514Allied Hambro annuity products is now administered by Rothesay.
To find out more, please visit: https://www.rothesay.com/contact -
Ambassador Life is now administered by Phoenix Life.
To discuss your policy, please contact Phoenix Life on:
Tel: 0345 600 5405
Overseas and Mobile Phone Caller: 01202 023102
Retirement Line: 0345 600 3649
Text phone: 0345 600 0355 (for all calls for deaf or hearing impaired callers only)Visit: https://www.phoenixlife.co.uk/customer-centre
Or write to us: Phoenix Life, 100 Holdenhurst Road, Bournemouth, Dorset BH8 8AL
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Ardwick Union Burial Society is now administered by LV.
To discuss your policy, please contact LV on:
Tel: 01202 292333
Visit: www.lv.com
Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF -
Associated Investors is now administered by Sun Life Financial of Canada.
To discuss your policy, please visit: www.sloc.co.uk -
Aviva now administers the following organisations:
- AXA Life and Pensions
- CGU
- Colonial Life
- Commercial Union
- Equity & Law
- Friends Life
- Friends Provident
- General Accident
- Hibernian
- London & Manchester
- National Mutual
- Norwich Union
- Provident Mutual
- Sun Life
- UK Provident
- Winterthur Life
To find out more about how to contact Aviva, please visit www.aviva.co.uk/help-and-support/contact-us/
To find out more about the key legacy companies that form part of Aviva, please visit www.aviva.co.uk/services/about-our-business/about-us/previous-companies/
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AXA is now administered by Aviva.
To find out more about your policy, please visit www.aviva.co.uk -
Bank of Scotland Investment Services is now administered by Scottish Widows.
To discuss your policy, please contact Scottish Widows on:
Tel: 0345 030 6244
Online enquiry form: https://adviser.scottishwidows.co.uk/forms/general-enquiry.html
Visit: https://www.scottishwidows.co.uk
Or write to us at: Scottish Widows Limited, PO Box 24171, 69 Morrison Street, Edinburgh, EH3 1HL -
Barclays Life Assurance Co. Ltd is now administered by ReAssure.
To discuss your policy, please contact Barclays Life on:
Tel: 0800 197 5616Visit: https://www.reassure.co.uk/help
Postal address: ReAssure, PO Box 2820, Romford, Essex, RM7 1GJ
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Bedford Life Assurance Society Ltd. is now administered by ReAssure.
To discuss your policy, please contact ReAssure on:
Tel: 0800 073 1777Visit: https://www.reassure.co.uk/help
Postal address: ReAssure, Windsor House, Telford, TF3 4NB
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Bright Grey is now administered by Royal London.
Products offered:
- Miscellaneous
To discuss your policy, please contact Royal London on:
Tel: 0345 6094 500
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
Britannic Assurance is now administered by Phoenix Group.
To discuss your policy, please contact Phoenix Group on:
Tel: 0345 305 5552
Visit: http://www.phoenixlife.co.uk/customer-centre
Postal address: Phoenix Life, PO Box 1457, Peterborugh, PE2 2WG -
British National Life Assurance (BNLA) is now administered by Sun Life Financial of Canada.
To find out more about your policy, please visit: www.sloc.co.uk -
British Widows Assurance Company Limited is now administered by Prudential.
To discuss your policy, please contact Prudential on:
Tel: 0800 000 000
Overseas: (+)44 1786 448844
Visit: https://www.pru.co.uk/contact-us/identifying-older-policies
Or write to us at: Customer Service Centre, Prudential, Lancing, BN15 8GB -
Caledonia Life (ROI) is now administered by Royal London.
Products offered:
- Miscellaneous
To discuss your policy, please contact Royal London on:
Tel: 00353 1 429 333 OR 1850 201 351
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London, 47-49 St Stephens Green, Dublin 2, ROI -
Canada Life now administer the following policies:
Pensions:
- Manulife
- Albany LifeLife:
- Crown Life
- Manulife
- Albany LifeAnnuities:
- Equitable Life
- Phoenix (Royal Sun Alliance)Our Contact Details:
Contact number: 0345 606 0708
Address: Canada Life Place, High Street, Potters Bar, EN6 5BA
Email: [email protected]
Website: https://www.canadalife.co.uk/ -
Cannon is now administered by Sun Life Financial of Canada.
To find out more about your policy, please visit: www.sloc.co.uk -
Canterbury Life is now administered by Royal London.
Products offered:
- Pensions
- Life insurance
To discuss your policy, please contact Royal London on:
Tel: 0345 050 2020
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
CGU is now administered by Aviva.
To find out more about your policy, please visit: www.aviva.co.uk -
Citibank is now administered by Sun Life Financial of Canada.
To find out more about your policy, please visit: www.sloc.co.uk -
CIS (excluding Stakeholder pensions) is now administered by Royal London.
Products offered:
- Pensions
- Life insurance
- Investments and savings
- Miscellaneous
To discuss your policy, please contact Royal London on:
Tel: 03456 057777
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London, Churchgate House, 5th Floor Reception, 56 Oxford Road, Manchester, M1 6EU -
CIS Stakeholder pensions is now administered by Royal London.
To discuss your policy, please contact Royal London on:
Tel: 08000 282727
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London, Churchgate House, 5th Floor Reception, 56 Oxford Road, Manchester, M1 6EU -
City Financial is now administered by Sun Life Financial of Canada.
To find out more about your policy, please visit: www.sloc.co.uk -
City Mutual (Guernsey) Collecting Society is now administered by LV.
To discuss your policy, please contact LV on:
Tel: 01202 292333
Visit: www.lv.com
Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF -
City Mutual (Jersey) Collecting Society is now administered by LV.
To discuss your policy, please contact LV on:
Tel: 01202 292333
Visit: www.lv.com
Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF -
City of Westminster Assurance Limited is now administered by Countrywide Assured.
To discuss your policy, please call Chesnara plc on: 0800 085 2385 or visit: www.chesnara.co.uk -
Clerical Medical is now administered by Scottish Widows.
To discuss your policy, please contact Scottish Widows on:
Tel: 0345 030 6244
Online enquiry form: https://adviser.scottishwidows.co.uk/forms/general-enquiry.html
Visit: https://www.scottishwidows.co.uk
Or write to us at: Scottish Widows Limited, PO Box 24171, 69 Morrison Street, Edinburgh, EH3 1HL -
Colonial Life is now administered by Aviva.
To find out more about your policy, please visit: www.aviva.co.uk
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Combined Life is now administered by ReAssure.
To find out more, please visit: www.reassure.co.uk -
Commercial Union is now administered by Aviva.
To find out more about your policy, please visit: www.aviva.co.uk -
Confederation Life is now administered by Sun Life Financial of Canada.
To find out more about your policy, please visit: www.sloc.co.uk -
Continental Life is now administered by ReAssure.
To discuss your policy, please contact ReAssure on:
Tel: 0800 073 1777Visit: https://www.reassure.co.uk/help
Postal address: ReAssure, Windsor House, Telford, TF3 4NB
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Countrywide Assured now administers the following organisations:
- Premium Life Assurance Company Limited
- City of Westminster Assurance Limited
- Irish Life Assurance plc
- Save & Prosper Group
- Protection Life Limited
To find out more information, please visit www.countrywideassured.co.uk
Contact details:
City of Westminster Assurance Ltd and Irish Life Assurance plc
Tel: 0800 085 2385
Write to us at: PO Box 1050, Cheltenham, GL50 9DJ
Premium Life Assurance Company Ltd
Tel: 0800 262 536
Write to us at: Harbour House, Portway, Preston, Lancashire, PR2 2PR
Protection Life Ltd and Save & Prosper Group
Tel: 0345 3000 144
Write to us at: PO Box 2923, Romford, RM7 1PE
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Crown Financial Management is now administered by ReAssure.
To discuss your policy, please contact ReAssure on:
Tel: 0800 073 1777Visit: https://www.reassure.co.uk/help
Postal address: ReAssure, Windsor House, Telford, TF3 4NB
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Crown Life is now administered by Canada Life.
To discuss your policy, please contact Canada Life on:
Contact number: 0345 606 0708
Address: Canada Life Place, High Street, Potters Bar, EN6 5BA
Email: [email protected]
Website: https://www.canadalife.co.uk/ -
Druids Burial Society is now administered by LV.
To discuss your policy, please contact LV on:
Tel: 01202 292333
Visit: www.lv.com
Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF -
Dunbar Bank is now administered by Zurich.
To discuss your policy, please call Zurich on: 01793 514514Dunbar Bank annuity products is now administered by Rothesay.
To find out more, please visit: https://www.rothesay.com/contact -
Eagle Star is now administered by Zurich.
To discuss your policy, please call Zurich on: 01793 514514Eagle Star annuity products is now administered by Rothesay.
To find out more, please visit: https://www.rothesay.com/contactEagle Star Life Assurance is now administered by ReAssure.
To discuss your policy, please contact Reassure on:
Tel: 0800 073 1777Visit: https://www.reassure.co.uk/help
Postal address: ReAssure, Windsor House, Telford, TF3 4NB
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Equitable Life is now administered by Utmost Life and Pensions.
To discuss your policy, please contact Utmost Life and Pensions on:
Tel: 0330 159 1530
Email: [email protected]
Visit: https://www.utmost.co.uk
Or write to us at: Utmost Life and Pensions, Walton Street, Aylesbury, Buckinghamshire, HP21 7QW -
Equity & Law is now administered by Aviva.
To find out more about your policy, please visit: www.aviva.co.uk -
Excess Life is now administered by Phoenix Life.
To discuss your policy, please contact Phoenix Life on:
Tel: 0345 600 5405
Overseas and Mobile Phone Caller: 01202 023102
Retirement Line: 0345 600 3649
Text phone: 0345 600 0355 (for all calls for deaf or hearing impaired callers only)Visit: https://www.phoenixlife.co.uk/customer-centre
Or write to us: Phoenix Life, 100 Holdenhurst Road, Bournemouth, Dorset BH8 8AL
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To discuss your policy, please contact Foresters Financial on:
Tel: 0333 600 0333
Email: [email protected]
Visit: http://www.foresters.com
Write to us: Foresters Financial, Foresters House, 2 Cromwell Avenue, Bromley, BR2 9BF -
Friends Life is now administered by Aviva.
To find out more about your policy, please visit: www.aviva.co.uk