Keep track of your pension
Moving house is an exciting and stressful time. We understand that you might not be able to keep track of everything on your checklist, for example, telling your pension and insurance provider your new address. With the average Brit moving house eight times in their life, it is therefore very easy for providers to lose contact with customers.
The Life and Long-term Savings industry is committed to finding customers they have lost contact with, so that they can keep them informed regarding key events and information on the policies they have.
As an industry, our goal is to re-establish contact with every customer when policy information issued is returned by the Royal Mail as either 'Gone Away' or 'Return to Sender'. While millions are spent every year by providers to reconnect with gone-away customers, it is not an easy task. If you think you are one of the customers of a provider who does not have your address, here are some tips on how you could help providers to find you.
Respond to tracing letters
You may have recently received a letter from a company you have a policy with asking you to verify personal and address details. Your response to this letter is important as it will allow the company to re-establish contact with you and make sure that the information, they hold for you is correct and up to date. The letter would provide channels to reconnect with your provider, commonly by letter, email, phone or online portal. Some providers will also enclose an address verification form.
Your provider will ask for your personal information to confirm your identity and to ensure the correct record will be updated. Similarly, you can also check if the letter is genuine by crosschecking contact details received against the list below or our member list.
It’s possible you haven’t heard of the provider who is writing to you. Either your employer might have taken out a policy for you, or the company might have been taken over by another company. That doesn’t mean it’s a scam. Here are some more ways to identify and protect yourself from pension scams.
If the letter you received is addressed to a former occupant of your home, you could make a big difference by returning the letter to the provider. Simply write down ‘This person no longer lives here’ on the front of the envelope and put the letter into any post box. There is no cost and you could have helped someone reconnect with their savings.
See more tips about tracing your life insurance and pension policies on our page here.
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Phoenix (Royal Sun Alliance) is now administered by Canada Life.
To discuss your policy, please contact Canada Life on:
Contact number: 0345 606 0708
Address: Canada Life Place, High Street, Potters Bar, EN6 5BA
Email: [email protected]
Website: https://www.canadalife.co.uk/ -
The Phoenix Group now administers the following organisations:
- Abbey Life
- Allianz Cornhill
- Britannic Assurance
- London Life
- NPI
- Pearl
- Royal and Sun Alliance
- Royal Life
- Scottish Mutual
- Scottish Provident
- SunLife
- Swiss Life
For more information, please visit www.phoenixlife.co.uk/customer-centre
Contact number: 01733 470 470
Postal address: Phoenix Life, PO Box 1243, Peterborough, PE2 6FY
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Phoenix Life Assurance Limited is now administered by Royal London.
Products offered:
- Pensions
- Life insurance
- Investments and savings
- Miscellaneous
To discuss your policy, please contact Royal London on:
Tel: 0345 741 3002
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London, 301 St Vincent Street, Glasgow, G2 5PB -
For more information about your Police Mutual policy, contact Police Mutual on Tel: 01543 441 630, Visit: www.policemutual.co.uk
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Premium Life Assurance Company Limited is now administered by Countrywide Assured.
To discuss your policy, please call Chesnara plc on: 0800 262 536 / 0800 414 101 or visit: www.chesnara.co.uk -
Progress Life Assurance is now administered by Royal London.
Products offered:
- Miscellaneous
To discuss your policy, please contact Royal London on:
Tel: 0345 675 3555
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
Protection Life Limited is now administered by Countrywide Assured.
To discuss your policy, please call Chesnara plc on: 0345 3000 144 or visit: www.chesnara.co.uk -
Prudential now administers the following organisations:
- Scottish Amicable Life Assurance Company
- Vavasseur Life Assurance Company Limited
- Greville Insurance (life assurance)
- British Widows Assurance Company Limited
- Equitable Life (With Profit Annuities only)
To discuss your policy, please contact Prudential on:
Tel: 0800 000 000
Overseas: (+)44 1786 448844
Visit: Pru.co.uk
Or write to us at: Customer Service Centre, Prudential, Lancing, BN15 8GB -
ReAssure now administers the following organisations:
- Aetna Life
- Alico UK
- Barclays Life Assurance Co. Ltd.
- Bedford Life Assurance Society Ltd.
- Continental Life
- Crown Financial Management
- Eagle Star Life Assurance Co. Ltd.
- GAN UK plc
- GE Life
- Gresham Life
- Grosvenor Life
- Guardian Financial Services
- Guardian Royal Exchange (GRE)
- HSBC Life UK
- Legal & General
- Life Casualty & General Insurance Company
- Lifetime
- New Zealand Life
- National Mutual Life and National Mutual Pension Ltd.
- Occidental Life Insurance Company
- Old Mutual Wealth Life Assurance
- ReAssure UK Life Assurance Co. Ltd.
- RFSG (UK)
- UK Life
- Virgin Money Life
- Windsor Life Assurance Co. Ltd.
- Zurich Financial Services
To discuss your policy, please contact ReAssure on:
Tel: 0800 073 1777
Visit: http://www.reassure.co.uk/help
Postal address: ReAssure, Windsor House, Telford, TF3 4NB -
Refuge is now administered by Royal London.
Products offered:
- Pensions
- Life insurance
- Investments and savings
To discuss your policy, please contact Royal London on:
Tel: 0345 050 2020
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
RFSG (UK) Plc. is now administered by ReAssure.
To discuss your policy, please contact ReAssure on:
Tel: 0800 073 1777Visit: https://www.reassure.co.uk/help
Postal address: ReAssure, Windsor House, Telford, TF3 4NB
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RL360 (no longer a part of RLG) is now administered by Royal London.
Products offered:
- Life insurance
- Investments and savings
To discuss your policy, please contact Royal London on:
Tel: 01624 681 682
Email: [email protected] -
To find out the contact details applicable for your Rothesay policy, please search for your previous pension scheme or insurer on: www.rothesay.com/contact
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Royal Life is now administered by Phoenix Group.
To discuss your policy, please contact Phoenix Group on:
Tel: 0345 788 3311
Visit: http://www.phoenixlife.co.uk/customer-centre
Postal address: Phoenix Life, PO Box 1243, Peterborough, PE2 2LD -
Royal Liver (ROI) is now administered by Royal London.
Products offered:
- Pensions
- Life insurance
- Investments and savings
- Miscellaneous
To discuss your policy, please contact Royal London on:
Tel: 18450 246111
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
Royal Liver (UK) is now administered by Royal London.
Products offered:
- Pensions
- Life insurance
- Investments and savings
- Miscellaneous
To discuss your policy, please contact Royal London on:
Tel: 0345 050 2020
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
Royal London now administers the following organisations:
- United Friendly
- United Friendly Financial Planning (including Devonshire Life and Acuma)
- Refuge
- N&P
- Royal Liver (UK)
- Royal Liver (ROI)
- Canterbury Life
- Phoenix Life Assurance Limited
- Abbey National/Santander
- Scottish Life Pensions (inc new RL policies taken out after 24/11/2004)
- CIS (excluding Stakeholder pensions)
- CIS Stakeholder pensions
- Bright Grey
- Royal London Life Assurance (sold on an advised basis)
- Royal London Life Assurance (sold direct)
- Scottish Provident
- Caledonia Life (ROI)
- Irish Life (ROI)
- Friends Provident (ROI)
- Pegasus Whole of Life
- Progress Life Assurance
- Scottish Mutual Assurance
- RL360 (no longer a part of RLG)
To discuss your policy, please contact Royal London on:
Tel: 0345 050 2020
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
Royal London Life Assurance (sold direct) is now administered by Royal London.
Products offered:
- Life insurance
- Investments and savings
- Miscellaneous
To discuss your policy, please contact Royal London on:
Tel: 0345 266 5400
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Customer Services, PO Box 409, Royal London House, Alderley Road, Wilmslow, SK9 0EG -
Royal London Life Assurance (sold on an advised basis) is now administered by Royal London.
Products offered:
- Pensions
- Life insurance
To discuss your policy, please contact Royal London on:
Tel: 0345 6094 500
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
Royal National Pension Fund for Nurses (RNPFN) is now administered by LV.
To discuss your policy, please contact LV on:
Tel: 01202 292333
Visit: www.lv.com
Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF -
Royal and Sun Alliance is now administered by Phoenix Group.
To discuss your policy, please contact Phoenix Group on:
Tel: 0345 788 3311
Visit: http://www.phoenixlife.co.uk/customer-centre
Postal address: Phoenix Life, PO Box 1243, Peterborough, PE2 2LD -
Save & Prosper Group is now administered by Countrywide Assured.
To discuss your policy, please call Chesnara plc on: 0345 3000 144 or visit: www.chesnara.co.uk -
Scottish Amicable Life Assurance Company is now administered by Prudential.
To discuss your policy, please contact Prudential on:
Tel: 0800 000 000
Overseas: (+)44 1786 448844
Visit: https://www.pru.co.uk/contact-us/identifying-older-policies
Or write to us at: Customer Service Centre, Prudential, Lancing, BN15 8GB -
Scottish Life Pensions (inc new RL policies taken out after 24/11/2004) is now administered by Royal London.
Products offered:
- Pensions
- Life insurance
- Investments and savings
To discuss your policy, please contact Royal London on:
Tel: 0345 60 50 050
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
Scottish Mutual is now administered by Phoenix Group.
To discuss your policy, please contact Phoenix Group on:
Tel: 0345 600 3096
Visit: http://www.phoenixlife.co.uk/customer-centre
Postal address: Phoenix Life, PO Box 1457, Peterborough, PE2 2WG -
Scottish Mutual Assurance is now administered by Royal London.
Products offered:
- Life insurance
- Investments and savings
To discuss your policy, please contact Royal London on:
Tel: 0345 984 5845
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London, 301 St Vincent Street, Glasgow, G2 5PB -
Scottish Provident is now administered by Phoenix Group.
Products offered:
- Life insurance
- Miscellaneous
To discuss your policy, please contact Phoenix Group on:
Tel: 0345 600 3096
Visit: http://www.phoenixlife.co.uk/customer-centre
Postal address: Phoenix Life, PO Box 1457, Peterborough, PE2 2WG -
Scottish Provident is now administered by Royal London.
To discuss your policy, please contact Royal London on:
Tel: 0345 271 0900
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London, 301 St Vincent Street, Glasgow, G2 5PB -
For more information on your Scottish Widows policy, contact Scottish Widows on: www.scottishwidows.co.uk
Scottish Widows now administers the following organisations:- Bank of Scotland Investment Services
- Black Horse / Lloyds TSB
- Clerical Medical
- Halifax life
- Leeds Life (Aviva)
- St Andrews Life
To discuss your policy, please contact Scottish Widows on:
Tel: 0345 030 6244
Online enquiry form: https://adviser.scottishwidows.co.uk/forms/general-enquiry.html
Visit: https://www.scottishwidows.co.uk
Or write to us at: Scottish Widows Limited, PO Box 24171, 69 Morrison Street, Edinburgh, EH3 1HL -
Skandia Life is now administered by Old Mutual Wealth.
To discuss your policy, please contact Old Mutual Wealth on:
Tel: 0808 171 2626
Visit: www.omwealth.co.uk -
St Andrews Life is now administered by Scottish Widows.
To discuss your policy, please contact Scottish Widows on:
Tel: 0345 030 6244
Online enquiry form: https://adviser.scottishwidows.co.uk/forms/general-enquiry.html
Visit: https://www.scottishwidows.co.uk
Or write to us at: Scottish Widows Limited, PO Box 24171, 69 Morrison Street, Edinburgh, EH3 1HL -
Sterling Assurance is now administered by Zurich.
To discuss your policy, please call Zurich on: 01793 514514Sterling Assurance annuity products is now administered by Rothesay.
To find out more, please visit: https://www.rothesay.com/contact -
SunLife is now part of the Phoenix Group.
On 8 December 2017 we transferred all the policies of AXA Wealth Limited, including SunLife policies, to Phoenix Life Limited.
To discuss your policy, please contact SunLife on:
Tel: 0800 904 7674
Visit: http://www.sunlife.co.uk/contact-us
Postal address: SunLife, PO Box 1395, Peterborough, PE2 2TR -
Sun Life Financial of Canada now administers the following organisations:
- Armco
- Associated Investors
- British National Life Assurance (BNLA)
- Cannon
- Citibank
- City Financial
- Confederation Life
- Imperial
- International Life
- Laurentian
- Liberty
- Life & Equity
- Lincoln
- Lincoln Unit Trust Managers
- Sun Life Financial of Canada Unit Managers
- Southampton
- Trident
- Trinity
- Yeoman
To find out more about your policy, please visit Sun Life Financial of Canada on:
Tel: 0345 072 0223
Email: [email protected]
Website: www.sloc.co.uk/en/
Postal address: Sun Life Financial of Canada, PO Box 7019, Basingstoke, EG24 4LY
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Swiss Life is now administered by Phoenix Group.
To discuss your policy, please contact Phoenix Group on:
Tel: 0800 376 5005
Overseas: +44(0) 151 255 5180
Visit: http://www.phoenixlife.co.uk/customer-centre
Write to us: Phoenix Life, PO Box 1979, Liverpool, L69 3EDOr, if your policy started before 1997 please contact Phoenix Group on:
Tel: 0800 026 2830
Overseas: +44(0) 151 255 5185
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Target Life is now administered by Phoenix Life.
To discuss your policy, please contact Phoenix Life on:
Tel: 0345 600 5405
Overseas and Mobile Phone Caller: 01202 023102
Retirement Line: 0345 600 3649
Text phone: 0345 600 0355 (for all calls for deaf or hearing impaired callers only)Visit: https://www.phoenixlife.co.uk/customer-centre
Or write to us: Phoenix Life, 100 Holdenhurst Road, Bournemouth, Dorset BH8 8AL
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Teachers is now administered by LV.
To discuss your policy, please contact LV on:
Tel: 01202 292333
Visit: www.lv.com
Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF -
The Occidental Life Insurance Company is now administered by ReAssure.
To discuss your policy, please contact ReAssure on:
Tel: 0800 073 1777Visit: https://www.reassure.co.uk/help
Postal address: ReAssure, Windsor House, Telford, TF3 4NB
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Tomorrow is now administered by LV.
To discuss your policy, please contact LV on:
Tel: 01202 292333
Visit: www.lv.com
Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF -
UIA Insurance Limited is now administered by LV.
To discuss your policy, please contact LV on:
Tel: 01202 292333
Visit: www.lv.com
Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF -
United Friendly is now administered by Royal London.
Products offered:
- Pensions
- Life insurance
- Investments and savings
To discuss your policy, please contact Royal London on:
Tel: 0345 050 2020
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
United Friendly Financial Planning (including Devonshire Life and Acuma) is now administered by Royal London.
Products offered:
- Pensions
- Life insurance
To discuss your policy, please contact Royal London on:
Tel: 0345 050 2020
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
Utmost Life and Pensions now administer the following organisations:
- Equitable Life
- Reliance Life (formerly Reliance Mutual)
To discuss your policy, please contact Utmost Life and Pensions on:
Tel: 0330 159 1530
Email: [email protected]
Visit: https://www.utmost.co.uk
Or write to us at: Utmost Life and Pensions, Walton Street, Aylesbury, Buckinghamshire, HP21 7QW -
UK Life is now administered by ReAssure.
To discuss your policy, please contact ReAssure on:
Tel: 0800 073 1777Visit: https://www.reassure.co.uk/help
Postal address: ReAssure, Windsor House, Telford, TF3 4NB
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UK Provident is now administered by Aviva.
To find out more about your policy, please visit: www.aviva.co.uk -
Vanbrugh Life Assurance Limited (Life only) is now administered by Prudential.
To discuss your policy, please contact Prudential on:
Tel: 0800 000 000
Overseas: (+)44 1786 448844
Visit: Pru.co.uk
Or write to us at: Customer Service Centre, Prudential, Lancing, BN15 8GB -
Vavasseur Life Assurance Company Limited is now administered by Prudential.
To discuss your policy, please contact Prudential on:
Tel: 0800 000 000
Overseas: (+)44 1786 448844
Visit: https://www.pru.co.uk/contact-us/identifying-older-policies
Or write to us at: Customer Service Centre, Prudential, Lancing, BN15 8GB -
Virgin Money Life is now administered by ReAssure.
To discuss your policy, please contact ReAssure on:
Tel: 0800 073 1777Visit: https://www.reassure.co.uk/help
Postal address: ReAssure, Windsor House, Telford, TF3 4NB
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Windsor Life Assurance Company Limited is now administered by ReAssure.
To discuss your policy, please contact ReAssure on:
Tel: 0800 073 1777Visit: https://www.reassure.co.uk/help
Postal address: ReAssure, Windsor House, Telford, TF3 4NB
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Winterthur Life is now administered by Aviva.
To find out more about your policy, please visit: www.aviva.co.uk