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Keep track of your pension and life insurance

Moving house is an exciting and stressful time. We understand that you might not be able to keep track of everything on your checklist, for example, telling your pension and insurance provider your new address. With the average Brit moving house eight times in their life, it is therefore very easy for providers to lose contact with customers.

The Life and Long-term Savings industry is committed to finding customers they have lost contact with, so that they can keep them informed regarding key events and information on the policies they have.

As an industry, our goal is to re-establish contact with every customer when policy information issued is returned by the Royal Mail as either 'Gone Away' or 'Return to Sender'. While millions are spent every year by providers to reconnect with gone-away customers, it is not an easy task. If you think you are one of the customers of a provider who does not have your address, here are some tips on how you could help providers to find you.

Respond to tracing letters

If the letter is addressed to you

You may have recently received a letter from a company you have a policy with asking you to verify personal and address details. Your response to this letter is important as it will allow the company to re-establish contact with you and make sure that the information, they hold for you is correct and up to date. The letter would provide channels to reconnect with your provider, commonly by letter, email, phone or online portal. Some providers will also enclose an address verification form.

Your provider will ask for your personal information to confirm your identity and to ensure the correct record will be updated. Similarly, you can also check if the letter is genuine by crosschecking contact details received against the list below or our member list.

It’s possible you haven’t heard of the provider who is writing to you. Either your employer might have taken out a policy for you, or the company might have been taken over by another company. That doesn’t mean it’s a scam. Here are some more ways to identify and protect yourself from pension scams.

If the letter is addressed to a former occupant

If the letter you received is addressed to a former occupant of your home, you could make a big difference by returning the letter to the provider. Simply write down ‘This person no longer lives here’ on the front of the envelope and put the letter into any post box. There is no cost and you could have helped someone reconnect with their savings.

See more tips about tracing your life insurance and pension policies on our page here.

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  • Imperial

    Imperial is now administered by Sun Life Financial of Canada.
    To find out more about your policy, please visit: www.sloc.co.uk

  • Independent Burial Society

    Independent Burial Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF

  • International Life

    International Life is now administered by Sun Life Financial of Canada.
    To find out more about your policy, please visit: www.sloc.co.uk

  • Irish Life Assurance plc

    Irish Life Assurance plc is now administered by Countrywide Assured.
    To discuss your policy, please call Chesnara plc on: 0800 085 2385 or visit: www.chesnara.co.uk

  • Irish Life (ROI)

    Irish Life (ROI) is now administered by Royal London.

    Products offered:

    • Life insurance
    • Investments and savings
    • Miscellaneous

    To discuss your policy, please contact Royal London on:
    Tel: 0345 303 2511
    Email: [email protected]
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF