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Keeping track of your pension

Moving house is an exciting and stressful time. We understand that you might not be able to keep track of everything on your checklist, for example, telling your pension and insurance provider your new address. With the average Brit moving house eight times in their life, it is therefore very easy for providers to lose contact with customers.

The Life and Long-term Savings industry is committed to finding customers they have lost contact with, so that they can keep them informed regarding key events and information on the policies they have. As an industry, our goal is to re-establish contact with every customer when policy information issued is returned by the Royal Mail as either 'Gone Away' or 'Return to Sender'. While millions are spent every year by providers to reconnect with gone-away customers, it is not an easy task. If you think you are one of the customers of a provider who does not have your address, here are some tips on how you could help providers to find you.

Respond to tracing letters

If the letter is addressed to you

You may have recently received a letter from a company you have a policy with asking you to verify personal and address details. Your response to this letter is important as it will allow the company to re-establish contact with you and make sure that the information, they hold for you is correct and up to date. The letter would provide channels to reconnect with your provider, commonly by letter, email, phone or online portal. Some providers will also enclose an address verification form.

Your provider will ask for your personal information to confirm your identity and to ensure the correct record will be updated. Similarly, you can also check if the letter is genuine by crosschecking contact details received against the list below or our member list.

It’s possible you haven’t heard of the provider who is writing to you. Either your employer might have taken out a policy for you, or the company might have been taken over by another company. That doesn’t mean it’s a scam. Here are some more ways to identify and protect yourself from pension scams.

If the letter is addressed to a former occupant

If the letter you received is addressed to a former occupant of your home, you could make a big difference by returning the letter to the provider. Simply write down ‘This person no longer lives here’ on the front of the envelope and put the letter into any post box. There is no cost and you could have helped someone reconnect with their savings.

See more tips about tracing your life insurance and pension policies on our page here.

  • Abbey Life

    Abbey Life now administers the following organisations: 

    • London and Edinburgh Life
    • Excess Life
    • Ambassador Life
    • Target Life
    • Hill Samuel Life 

    To discuss your policy, please contact Abbey Life on:
    Tel: 
    0345 600 5405
    Overseas and Mobile Phone Caller:
    01202 023102
    Retirement Line: 0345 600 3649
    Text phone: 0345 600 0355 (for all calls for deaf or hearing impaired callers only)

    Visit: https://www.abbeylife.co.uk

    Or write to us: Abbey Life, 100 Holdenhurst Road, Bournemouth, Dorset BH8 8AL

  • Abbey National/Santander

    Abbey National/Santander is now administered by Royal London.

    To discuss your policy, please contact Royal London on:
    Tel: 0345 741 3002
    Email: service@RLRetail.co.uk
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London, 301 St Vincent Street, Glasgow, G2 5PB

  • Aegon

    Aegon is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Aetana Life

    Aetana Life is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Albany Life

    Albany Life is now administered by Canada Life. 

    To discuss your policy, please contact Canada Life on: 

    Contact number: 0345 606 0708
    Address: Canada Life Place, High Street, Potters Bar, EN6 5BA
    Email: customer.services@canadalife.co.uk
    Website: https://www.canadalife.co.uk/

  • Alico UK

    Alico UK is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Allianz Cornhill

    Allianz Cornhill is now administered by Phoenix Group.
    To discuss your policy, please contact Phoenix Group on:
    Tel: 0345 305 5552
    Overseas: +44 (0)1732 427 114
    Visit: http://www.phoenixlife.co.uk/customer-centre
    Write to us: Phoenix Life, 301 St Vincent Street, Glasgow, G2 5AB

  • Allied Dunbar

    Allied Dunbar is now administered by Zurich.
    To discuss your policy, please call Zurich on: 01793 514514

  • Allied Hambro

    Allied Hambro is now administered by Zurich.
    To discuss your policy, please call Zurich on: 01793 514514

  • Ambassador Life

    Ambassador Life is now administered by Abbey Life.

    To discuss your policy, please contact Abbey Life on:
    Tel: 
    0345 600 5405
    Overseas and Mobile Phone Caller:
    01202 023102
    Retirement Line: 0345 600 3649
    Text phone: 0345 600 0355 (for all calls for deaf or hearing impaired callers only)

    Visit: https://www.abbeylife.co.uk

    Or write to us: Abbey Life, 100 Holdenhurst Road, Bournemouth, Dorset BH8 8AL

  • Ardwick Union Burial Society

    Ardwick Union Burial Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF

  • Associated Investors

    Associated Investors is now administered by Sun Life Financial of Canada.
    To discuss your policy, please visit: www.sloc.co.uk

  • Aviva

    Aviva now administers the following organisations:

    • AXA
    • CGU
    • Colonial Life
    • Commercial Union
    • Equity & Law
    • Friends Life
    • Friends Provident
    • General Accident
    • Hibernian
    • London & Manchester
    • National Mutual
    • Norwich Union
    • Sun Life
    • UK Provident
    • Winterthur Life

    To find out more about your policy, please visit www.aviva.co.uk

  • AXA

    AXA is now administered by Aviva.
    To find out more about your policy, please visit www.aviva.co.uk

  • Bank of Scotland Investment Services

    Bank of Scotland Investment Services is now administered by Scottish Widows.
    To discuss your policy, please contact Scottish Widows on:
    Tel: 0345 030 6244
    Visit: www.scottishwidows.co.uk

  • Barclays Life Assurance Co. Ltd

    Barclays Life Assurance Co. Ltd is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Bright Grey

    Bright Grey is now administered by Royal London.

    Products offered:

    • Miscellaneous

    To discuss your policy, please contact Royal London on:
    Tel: 0345 6094 500
    Email: protectionservicing@royallondon.com
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF

  • Britannic Assurance

    Britannic Assurance is now administered by Phoenix Group.
    To discuss your policy, please contact Phoenix Group on:
    Tel: 0345 305 5552
    Overseas: +44 (0)1732 427 114
    Visit: http://www.phoenixlife.co.uk/customer-centre
    Write to us: Phoenix Life, 301 St Vincent Street, Glasgow, G2 5AB

  • British National Life Assurance (BNLA)

    British National Life Assurance (BNLA) is now administered by Sun Life Financial of Canada.
    To find out more about your policy, please visit: www.sloc.co.uk

  • British Widows Assurance Company Limited

    British Widows Assurance Company Limited is now administered by Prudential.
    To discuss your policy, please contact Prudential on:
    Tel: 0800 000 000
    Overseas: (+)44 1786 448844
    Visit: https://www.pru.co.uk/contact-us/identifying-older-policies
    Or write to us at: Customer Service Centre, Prudential, Lancing, BN15 8GB

  • Caledonia Life (ROI)

    Caledonia Life (ROI) is now administered by Royal London.

    Products offered:

    • Miscellaneous

    To discuss your policy, please contact Royal London on:
    Tel: 00353 1 429 333 OR 1850 201 351
    Email: Service@royallondon.ie
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London, 47-49 St Stephens Green, Dublin 2, ROI

  • Canada Life

    Canada Life now administer the following policies:

    Pensions:
    - Manulife
    - Albany Life

    Life:
    - Crown Life
    - Manulife
    - Albany Life

    Annuities:
    - Equitable Life
    - Phoenix (Royal  Sun Alliance)

    Our Contact Details:

    Contact number: 0345 606 0708
    Address: Canada Life Place, High Street, Potters Bar, EN6 5BA
    Email: customer.services@canadalife.co.uk
    Website: https://www.canadalife.co.uk/

  • Cannon

    Cannon is now administered by Sun Life Financial of Canada.
    To find out more about your policy, please visit: www.sloc.co.uk

  • Canterbury Life

    Canterbury Life is now administered by Royal London.

    Products offered:

    • Pensions
    • Life insurance

    To discuss your policy, please contact Royal London on:
    Tel: 0345 050 2020
    Email: custserv@royallondon.com
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF

  • CGU

    CGU is now administered by Aviva.
    To find out more about your policy, please visit: www.aviva.co.uk

  • Citibank

    Citibank is now administered by Sun Life Financial of Canada.
    To find out more about your policy, please visit: www.sloc.co.uk

  • CIS (excluding Stakeholder pensions)

    CIS (excluding Stakeholder pensions) is now administered by Royal London.

    Products offered:

    • Pensions
    • Life insurance
    • Investments and savings
    • Miscellaneous

    To discuss your policy, please contact Royal London on:
    Tel: 03456 057777
    Email: dmc@royallondon.com
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London, Churchgate House, 5th Floor Reception, 56 Oxford Road, Manchester, M1 6EU

  • CIS Stakeholder pensions

    CIS Stakeholder pensions is now administered by Royal London.

    To discuss your policy, please contact Royal London on:
    Tel: 08000 282727
    Email: dmc@royallondon.com
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London, Churchgate House, 5th Floor Reception, 56 Oxford Road, Manchester, M1 6EU

  • City Financial

    City Financial is now administered by Sun Life Financial of Canada.
    To find out more about your policy, please visit: www.sloc.co.uk

  • City Mutual (Guernsey) Collecting Society

    City Mutual (Guernsey) Collecting Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • City Mutual (Jersey) Collecting Society

    City Mutual (Jersey) Collecting Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • City of Westminster Assurance Limited

    City of Westminster Assurance Limited is now administered by Countrywide Assured.
    To discuss your policy, please call Chesnara plc on: 0800 085 2385 or visit: www.chesnara.co.uk

  • Clerical Medical

    For more information about your Clerical Medical policy, contact Clerical Medical on:
    Tel: 0345 030 6243
    Visit: www.clericalmedical.co.uk

  • Colonial Life

    Colonial Life is now administered by Aviva.

    To find out more about your policy, please visit: www.aviva.co.uk

  • Combined Life

    Combined Life is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Commercial Union

    Commercial Union is now administered by Aviva.
    To find out more about your policy, please visit: www.aviva.co.uk

  • Confederation Life

    Confederation Life is now administered by Sun Life Financial of Canada.
    To find out more about your policy, please visit: www.sloc.co.uk

  • Continental Life

    Continental Life is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Countrywide Assured

    Countrywide Assured now administers the following organisations:

    • Premium Life Assurance Company Limited
    • City of Westminster Assurance Limited
    • Irish Life Assurance plc
    • Save & Prosper Group
    • Protection Life Limited

    To find out more about your policy, please visit: www.chesnara.co.uk

  • Crown Financial Management

    Crown Financial Management is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Crown Life

    Crown Life is now administered by Canada Life. 

    To discuss your policy, please contact Canada Life on: 

    Contact number: 0345 606 0708
    Address: Canada Life Place, High Street, Potters Bar, EN6 5BA
    Email: customer.services@canadalife.co.uk
    Website: https://www.canadalife.co.uk/

  • Druids Burial Society

    Druids Burial Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF

  • Dunbar Bank

    Dunbar Bank is now administered by Zurich.
    To discuss your policy, please call Zurich on: 01793 514514

  • Eagle Star

    Eagle Star is now administered by Zurich.
    To discuss your policy, please call Zurich on: 01793 514514

  • Equitable Life

    Equitable Life is now administered by Canada Life. 

    To discuss your policy, please contact Canada Life on: 

    Contact number: 0345 606 0708
    Address: Canada Life Place, High Street, Potters Bar, EN6 5BA
    Email: customer.services@canadalife.co.uk
    Website: https://www.canadalife.co.uk/

  • Equity & Law

    Equity & Law is now administered by Aviva.
    To find out more about your policy, please visit: www.aviva.co.uk

  • Excess Life

    Excess Life is now administered by Abbey Life.

    To discuss your policy, please contact Abbey Life on:
    Tel: 0345 600 5405
    Overseas and Mobile Phone Caller: 01202 023102
    Retirement Line: 0345 600 3649
    Text phone: 0345 600 0355 (for all calls for deaf or hearing impaired callers only)

    Visit: https://www.abbeylife.co.uk

    Or write to us: Abbey Life, 100 Holdenhurst Road, Bournemouth, Dorset BH8 8AL

  • Friends Life

    Friends Life is now administered by Aviva.
    To find out more about your policy, please visit: www.aviva.co.uk

  • Friends Provident

    Friends Provident is now administered by Aviva.
    To find out more about your policy, please visit: www.aviva.co.uk

  • Friends Provident (ROI)

    Friends Provident (ROI) is now administered by Royal London.

    Products offered:

    • Life insurance
    • Investments and savings

    To discuss your policy, please contact Royal London on:
    Tel: 0345 303 2511
    Email: custserv@royallondon.com
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF