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Keeping track of your pension

The Life and Long-term Savings industry is committed to finding customers they have lost contact with, so that they can keep them informed regarding key events and information on the policies they have. The most common reason why a Life and Long-term Savings company may have lost contact with their customers is because they often forget they have a pension or savings and investment  with them and as a result when they move home they do not notify their insurance company. As an industry, our goal is to re-establish contact with every customer when policy information issued is returned by the Royal Mail as either 'Gone Away' or 'Return to Sender'. 

For this reason you may have recently received a letter from a company you have a policy with asking you to verify personal and address details. Your response to this letter is important as it will allow the company to re-establish contact with you and make sure that the information they hold for you is correct and up to date. 

Another common reason why a customer may have lost contact with their Life and Long-term Savings Company is that the original company they purchased their pension, savings or investment product with has since been acquired by another company, which the customer may not have been aware of. If you think you may have a pension or life insurance policy with a company that has since been sold, you can search below to find the relevant contact details for the provider that is now responsible for your policy.

  • Gresham Life

    Gresham Life is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Greville Insurance (life assurance)

    Greville Insurance (life assurance) is now administered by Prudential.
    To discuss your policy, please contact Prudential on:
    Tel: 0800 000 000
    Overseas: (+)44 1786 448844
    Visit: https://www.pru.co.uk/contact-us/identifying-older-policies
    Or write to us at: Customer Service Centre, Prudential, Lancing, BN15 8GB

  • Grosvenor Life

    Grosvenor Life is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Guardian Financial Services

    Guardian Financial Services is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Halifax

    For more information about your Halifax policy, contact Halifax on:
    Tel: 0345 030 6244
    Visit: www.scottishwidows.co.uk

  • Halifax life

    Halifax life is now administered by Scottish Widows.
    To discuss your policy, please contact Scottish Widows on:
    Tel: 0345 030 6244
    Visit: www.scottishwidows.co.uk

  • Hibernian

    Hibernian is now administered by Aviva.
    To find out more about your policy, please visit: www.aviva.co.uk

  • Hibernian Mutual Assurance Collecting Society

    Hibernian Mutual Assurance Collecting Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • Hill Samuel Life

    Hill Samuel Life is now administered by Abbey Life.

    To discuss your policy, please contact Abbey Life on:
    Tel: 0345 600 5405
    Overseas and Mobile Phone Caller: 01202 023102
    Retirement Line: 0345 600 3649
    Text phone: 0345 600 0355 (for all calls for deaf or hearing impaired callers only)

    Visit: https://www.abbeylife.co.uk

    Or write to us: Abbey Life, 100 Holdenhurst Road, Bournemouth, Dorset BH8 8AL

  • HSBC Life

    HSBC Life is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Imperial

    Imperial is now administered by Sun Life Financial of Canada.
    To find out more about your policy, please visit: www.sloc.co.uk

  • Independent Burial Society

    Independent Burial Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF

  • International Life

    International Life is now administered by Sun Life Financial of Canada.
    To find out more about your policy, please visit: www.sloc.co.uk

  • Irish Life Assurance plc

    Irish Life Assurance plc is now administered by Chesnara plc.
    To discuss your policy, please call Chesnara plc on: 0800 085 2385

  • Irish Life (ROI)

    Irish Life (ROI) is now administered by Royal London.

    To discuss your policy, please contact Royal London on:
    Tel: 0345 303 2511
    Email: custserv@royallondon.com
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF

  • Keighley Samaritan Brief

    Keighley Samaritan Brief is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF

  • Laurentian

    Laurentian is now administered by Sun Life Financial of Canada.
    To find out more about your policy, please visit: www.sloc.co.uk

  • Leeds Life (Aviva)

    Leeds Life (Aviva) is now administered by Scottish Widows.
    To discuss your policy, please contact Scottish Widows on:
    Tel: 0345 030 6244
    Visit: www.scottishwidows.co.uk

  • Life Casualty & General Insurance Company

    Life Casualty & General Insurance Company is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Lifetime

    Lifetime is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Liverpool Crown & Anchor Friendly Society

    Liverpool Crown & Anchor Friendly Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • Liverpool Protective Assurance & Burial Society

    Liverpool Protective Assurance & Burial Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 
    01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • Lloyds TSB

    Lloyds TSB (Blackhorse/TSB) is now administered by Scottish Widows.
    To discuss your policy, please contact Scottish Widows on:
    Tel: 0345 300 4455
    Visit: www.scottishwidows.co.uk

  • London and Edinburgh Life

    London and Edinburgh Life is now administered by Abbey Life.

    To discuss your policy, please contact Abbey Life on:
    Tel: 
    0345 600 5405
    Overseas and Mobile Phone Caller:
    01202 023102
    Retirement Line: 0345 600 3649
    Text phone: 0345 600 0355 (for all calls for deaf or hearing impaired callers only)

    Visit: https://www.abbeylife.co.uk

    Or write to us: Abbey Life, 100 Holdenhurst Road, Bournemouth, Dorset BH8 8AL

  • London & Manchester

    London & Manchester is now administered by Aviva.
    To find out more about your policy, please visit: www.aviva.co.uk

  • London Life

    London Life is now administered by Phoenix Group.
    To discuss your policy, please contact Phoenix Group on:
    Tel: 0345 888 5522
    Overseas: +44 (0) 1733 470470
    Visit: http://www.phoenixlife.co.uk/customer-centre
    Write to us: Phoenix Life, Lynch Wood Park, Lynch Wood, Peterborough, PE2 6FY

  • LV

    LV now administers the following organisations: 

    • Liverpool Crown & Anchor Friendly Society
    • Liverpool Protective Assurance & Burial Society
    • New Era
    • General Friendly Collecting Society (formerly Leeds and General Friendly Society) (includes the Hulme Burial Society)
    • Most Friendly Burial Collecting Society
    • City Mutual (Guernsey) Collecting Society
    • City Mutual (Jersey) Collecting Society
    • Hibernian Mutual Assurance Collecting Society
    • General Federation of Trade Unions Friendly & Collecting Society (GFTU)
    • Independent Burial Society
    • Withington Friendly Burial Collecting Society
    • Ardwick Union Burial Society
    • Keighley Samaritan Brief
    • Druids Burial Society
    • Permanent Insurance Company Limited
    • Royal National Pension Fund for Nurses (RNPFN)
    • UIA Insurance Limited (life business only)
    • UIA (Insurance)
    • Tomorrow
    • Teachers

    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • Most Friendly Burial Collecting Society

    Most Friendly Burial Collecting Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • N&P

    N&P is now administered by Royal London.

    To discuss your policy, please contact Royal London on:
    Tel: 0345 050 2020
    Email: custserv@royallondon.com
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF

  • National Mutual

    National Mutual is now administered by Aviva.
    To find out more about your policy, please visit: www.aviva.co.uk

  • New Era

    New Era is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • New Zealand Life

    New Zealand Life is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • NM Pension Ltd

    NM Pension Ltd is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Norwich Union

    Norwich Union is now administered by Aviva.
    To find out more about your policy, please visit: www.aviva.co.uk

  • NPI

    NPI is now administered by Phoenix Group.
    To discuss your policy, please contact Phoenix Group on:
    Tel: 0345 887 4569
    Overseas: +44 (0) 1733 470470
    Visit: http://www.phoenixlife.co.uk/customer-centre
    Write to us: Phoenix Life, Lynch Wood Park, Lynch Wood, Peterborough, PE2 6FY

  • Pearl

    Pearl is now administered by Phoenix Group.
    To discuss your policy, please contact Phoenix Group on:
    Tel: 0345 880 0088
    Overseas: +44(0) 1733 470470
    Visit: http://www.phoenixlife.co.uk/customer-centre
    Write to us: Phoenix Life, Lynch Wood Park, Lynch Wood, Peterborough, PE2 6FY

  • Pegasus Whole of Life

    Pegasus Whole of Life is now administered by Royal London.

    To discuss your policy, please contact Royal London on:
    Tel: 0345 609 4500
    Email: protectionhelp@royallondon.com
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London, 1 Thistle Street, Edinburgh, EH2 1DG

  • Permanent Insurance Company Limited

    Permanent Insurance Company Limited is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF

  • Phoenix Life

    The Phoenix Group now administers the following organisations: 

    • Britannic Assurance
    • Scottish Mutual
    • Scottish Provident
    • Royal and Sun alliance
    • Pearl
    • London Life
    • NPI
    • Allianz Cornhill
    • Royal Life
    • Swiss Life

    For more information, please visit www.phoenixlife.co.uk

  • Phoenix Life

    Phoenix Life is now administered by Royal London.

    To discuss your policy, please contact Royal London on:
    Tel: 0345 741 3002
    Email: service@RLRetail.co.uk
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London, 301 St Vincent Street, Glasgow, G2 5PB

  • Premium Life Assurance Company Limited

    Premium Life Assurance Company Limited is now administered by Chesnara plc.
    To discuss your policy, please call Chesnara plc on: 0800 262 536 / 0800 414 101

  • Progress Life Assurance

    Progress Life Assurance is now administered by Royal London.

    To discuss your policy, please contact Royal London on:
    Tel: 0345 675 3555
    Email: custserv@royallondon.com
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF

  • Protection Life Limited

    Protection Life Limited is now administered by Chesnara plc.
    To discuss your policy, please call Chesnara plc on: 0345 3000 144

  • Prudential

    Prudential now administers the following organisations: 

    • Scottish Amicable Life Assurance Company
    • Vavasseur Life Assurance Company Limited
    • Greville Insurance (life assurance)
    • British Widows Assurance Company Limited
    • Equitable Life (With Profit Annuities only)


    To discuss your policy, please contact Prudential on:
    Tel: 0800 000 000
    Overseas: (+)44 1786 448844
    Visit: Pru.co.uk
    Or write to us at: Customer Service Centre, Prudential, Lancing, BN15 8GB

  • ReAssure

    ReAssure now administers the following organisations: 

    • The Occidental Life Insurance Company
    • Life Casualty & General Insurance Company
    • Windsor Life Assurance Company Limited
    • UK Life
    • New Zealand Life
    • Continental Life
    • Grosvenor Life
    • Gresham Life
    • Aetana Life
    • Lifetime
    • Crown Financial Management
    • Combined Life
    • GAN UK plc
    • RFSG (UK)
    • Zurich Financial Services
    • Virgin Money Life
    • GE Life
    • NM Life
    • NM Pension Ltd
    • Barclays Life Assurance Co. Ltd.
    • Alico UK
    • HSBC Life
    • Guardian Financial Services.

    To find out more, please visit: www.reassure.co.uk

  • Refuge

    Refuge is now administered by Royal London.

    To discuss your policy, please contact Royal London on:
    Tel: 0345 050 2020
    Email: custserv@royallondon.com
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF

  • RL360 (no longer a part of RLG)

    RL360 (no longer a part of RLG) is now administered by Royal London.

    To discuss your policy, please contact Royal London on:
    Tel: 01624 681 682
    Email: csc@rl360.com

  • Royal and Sun alliance

    Royal and Sun Alliance is now administered by Phoenix Group.
    To discuss your policy, please contact Phoenix Group on:
    Tel: 0345 788 3311
    Overseas: +44 (0)151 255 5177
    Visit: http://www.phoenixlife.co.uk/customer-centre
    Write to us: Phoenix Life, PO Box 1243, Peterborough, PE2 2LD

  • Royal Life

    Royal Life is now administered by Phoenix Group.
    To discuss your policy, please contact Phoenix Group on:
    Tel: 0345 788 3311
    Overseas: +44(0) 151 255 5177
    Visit: http://www.phoenixlife.co.uk/customer-centre
    Write to us: Phoenix Life, PO Box 1243, Peterborough, PE2 2LD

  • Royal Liver (ROI)

    Royal Liver (ROI) is now administered by Royal London.

    To discuss your policy, please contact Royal London on:
    Tel: 18450 246111
    Email: custserv@royallondon.com
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF