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Keeping track of your pension

Moving house is an exciting and stressful time. We understand that you might not be able to keep track of everything on your checklist, for example, telling your pension and insurance provider your new address. With the average Brit moving house eight times in their life, it is therefore very easy for providers to lose contact with customers.

The Life and Long-term Savings industry is committed to finding customers they have lost contact with, so that they can keep them informed regarding key events and information on the policies they have. As an industry, our goal is to re-establish contact with every customer when policy information issued is returned by the Royal Mail as either 'Gone Away' or 'Return to Sender'. While millions are spent every year by providers to reconnect with gone-away customers, it is not an easy task. If you think you are one of the customers of a provider who does not have your address, here are some tips on how you could help providers to find you.

Respond to tracing letters

If the letter is addressed to you

You may have recently received a letter from a company you have a policy with asking you to verify personal and address details. Your response to this letter is important as it will allow the company to re-establish contact with you and make sure that the information, they hold for you is correct and up to date. The letter would provide channels to reconnect with your provider, commonly by letter, email, phone or online portal. Some providers will also enclose an address verification form.

Your provider will ask for your personal information to confirm your identity and to ensure the correct record will be updated. Similarly, you can also check if the letter is genuine by crosschecking contact details received against the list below or our member list.

It’s possible you haven’t heard of the provider who is writing to you. Either your employer might have taken out a policy for you, or the company might have been taken over by another company. That doesn’t mean it’s a scam. Here are some more ways to identify and protect yourself from pension scams.

If the letter is addressed to a former occupant

If the letter you received is addressed to a former occupant of your home, you could make a big difference by returning the letter to the provider. Simply write down ‘This person no longer lives here’ on the front of the envelope and put the letter into any post box. There is no cost and you could have helped someone reconnect with their savings.

See more tips about tracing your life insurance and pension policies on our page here.

  • GAN UK plc

    GAN UK plc is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • General Accident

    General Accident is now administered by Aviva.
    To find out more about your policy, please visit: www.aviva.co.uk

  • General Friendly Collecting Society

    General Friendly Collecting Society (formerly Leeds and General Friendly Society) (includes the Hulme Burial Society) is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • General Federation of Trade Unions Friendly & Collecting Society

    General Federation of Trade Unions Friendly & Collecting Society (GFTU) is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF

  • Gresham Life

    Gresham Life is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Greville Insurance (life assurance)

    Greville Insurance (life assurance) is now administered by Prudential.
    To discuss your policy, please contact Prudential on:
    Tel: 0800 000 000
    Overseas: (+)44 1786 448844
    Visit: https://www.pru.co.uk/contact-us/identifying-older-policies
    Or write to us at: Customer Service Centre, Prudential, Lancing, BN15 8GB

  • Grosvenor Life

    Grosvenor Life is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Guardian Financial Services

    Guardian Financial Services is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Halifax

    For more information about your Halifax policy, contact Halifax on: Tel: 0345 030 6244 Visit: www.scottishwidows.co.uk.

  • Halifax life

    Halifax life is now administered by Scottish Widows.
    To discuss your policy, please contact Scottish Widows on:
    Tel: 0345 030 6244
    Visit: www.scottishwidows.co.uk

  • Hambro Life

    Hambro Life is now administered by Zurich.
    To discuss your policy, please call Zurich on: 01793 514514

  • Hibernian

    Hibernian is now administered by Aviva.
    To find out more about your policy, please visit: www.aviva.co.uk

  • Hibernian Mutual Assurance Collecting Society

    Hibernian Mutual Assurance Collecting Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • Hill Samuel Life

    Hill Samuel Life is now administered by Phoenix Life.

    To discuss your policy, please contact Phoenix Life on:
    Tel: 0345 600 5405
    Overseas and Mobile Phone Caller: 01202 023102
    Retirement Line: 0345 600 3649
    Text phone: 0345 600 0355 (for all calls for deaf or hearing impaired callers only)

    Visit: https://www.phoenixlife.co.uk/customer-centre

    Or write to us: Phoenix Life, 100 Holdenhurst Road, Bournemouth, Dorset BH8 8AL

  • HSBC Life

    HSBC Life is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Imperial

    Imperial is now administered by Sun Life Financial of Canada.
    To find out more about your policy, please visit: www.sloc.co.uk

  • Independent Burial Society

    Independent Burial Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF

  • International Life

    International Life is now administered by Sun Life Financial of Canada.
    To find out more about your policy, please visit: www.sloc.co.uk

  • Irish Life Assurance plc

    Irish Life Assurance plc is now administered by Countrywide Assured.
    To discuss your policy, please call Chesnara plc on: 0800 085 2385 or visit: www.chesnara.co.uk

  • Irish Life (ROI)

    Irish Life (ROI) is now administered by Royal London.

    Products offered:

    • Life insurance
    • Investments and savings
    • Miscellaneous

    To discuss your policy, please contact Royal London on:
    Tel: 0345 303 2511
    Email: custserv@royallondon.com
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF

  • Keighley Samaritan Brief

    Keighley Samaritan Brief is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF

  • Laurentian

    Laurentian is now administered by Sun Life Financial of Canada.
    To find out more about your policy, please visit: www.sloc.co.uk

  • Leeds Life (Aviva)

    Leeds Life (Aviva) is now administered by Scottish Widows.
    To discuss your policy, please contact Scottish Widows on:
    Tel: 0345 030 6244
    Visit: www.scottishwidows.co.uk

  • Life Casualty & General Insurance Company

    Life Casualty & General Insurance Company is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Lifetime

    Lifetime is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Liverpool Crown & Anchor Friendly Society

    Liverpool Crown & Anchor Friendly Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • Liverpool Protective Assurance & Burial Society

    Liverpool Protective Assurance & Burial Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 
    01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • Lloyds TSB

    Lloyds TSB (Blackhorse/TSB) is now administered by Scottish Widows.
    To discuss your policy, please contact Scottish Widows on:
    Tel: 0345 300 4455
    Visit: www.scottishwidows.co.uk

  • London and Edinburgh Life

    London and Edinburgh Life is now administered by Phoenix Life.

    To discuss your policy, please contact Phoenix Life on:
    Tel: 
    0345 600 5405
    Overseas and Mobile Phone Caller:
    01202 023102
    Retirement Line: 0345 600 3649
    Text phone: 0345 600 0355 (for all calls for deaf or hearing impaired callers only)

    Visit: https://www.phoenixlife.co.uk/customer-centre

    Or write to us: Phoenix Life, 100 Holdenhurst Road, Bournemouth, Dorset BH8 8AL

  • London & Manchester

    London & Manchester is now administered by Aviva.
    To find out more about your policy, please visit: www.aviva.co.uk

  • London Life

    London Life is now administered by Phoenix Group.
    To discuss your policy, please contact Phoenix Group on:
    Tel: 0345 888 5522
    Overseas: +44 (0) 1733 470470
    Visit: http://www.phoenixlife.co.uk/customer-centre
    Write to us: Phoenix Life, Lynch Wood Park, Lynch Wood, Peterborough, PE2 6FY

  • LV

    LV now administers the following organisations: 

    • Liverpool Crown & Anchor Friendly Society
    • Liverpool Protective Assurance & Burial Society
    • New Era
    • General Friendly Collecting Society (formerly Leeds and General Friendly Society) (includes the Hulme Burial Society)
    • Most Friendly Burial Collecting Society
    • City Mutual (Guernsey) Collecting Society
    • City Mutual (Jersey) Collecting Society
    • Hibernian Mutual Assurance Collecting Society
    • General Federation of Trade Unions Friendly & Collecting Society (GFTU)
    • Independent Burial Society
    • Withington Friendly Burial Collecting Society
    • Ardwick Union Burial Society
    • Keighley Samaritan Brief
    • Druids Burial Society
    • Permanent Insurance Company Limited
    • Royal National Pension Fund for Nurses (RNPFN)
    • UIA Insurance Limited (life business only)
    • UIA (Insurance)
    • Tomorrow
    • Teachers

    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • Manulife

    Manulife is now administered by Canada Life. 

    To discuss your policy, please contact Canada Life on: 

    Contact number: 0345 606 0708
    Address: Canada Life Place, High Street, Potters Bar, EN6 5BA
    Email: customer.services@canadalife.co.uk
    Website: https://www.canadalife.co.uk/

  • Most Friendly Burial Collecting Society

    Most Friendly Burial Collecting Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • N&P

    N&P is now administered by Royal London.

    Products offered:

    • Pensions
    • Life insurance
    • Investments and savings

    To discuss your policy, please contact Royal London on:
    Tel: 0345 050 2020
    Email: custserv@royallondon.com
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF

  • National Mutual

    National Mutual is now administered by Aviva.
    To find out more about your policy, please visit: www.aviva.co.uk

  • New Era

    New Era is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • New Zealand Life

    New Zealand Life is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • NM Pension Ltd

    NM Pension Ltd is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Norwich Union

    Norwich Union is now administered by Aviva.
    To find out more about your policy, please visit: www.aviva.co.uk

  • NPI

    NPI is now administered by Phoenix Group.
    To discuss your policy, please contact Phoenix Group on:
    Tel: 0345 887 4569
    Overseas: +44 (0) 1733 470470
    Visit: http://www.phoenixlife.co.uk/customer-centre
    Write to us: Phoenix Life, Lynch Wood Park, Lynch Wood, Peterborough, PE2 6FY

  • Pearl

    Pearl is now administered by Phoenix Group.
    To discuss your policy, please contact Phoenix Group on:
    Tel: 0345 880 0088
    Overseas: +44(0) 1733 470470
    Visit: http://www.phoenixlife.co.uk/customer-centre
    Write to us: Phoenix Life, Lynch Wood Park, Lynch Wood, Peterborough, PE2 6FY

  • Pegasus Whole of Life

    Pegasus Whole of Life is now administered by Royal London.

    Products offered:

    • Life insurance
    • Miscellaneous

    To discuss your policy, please contact Royal London on:
    Tel: 0345 609 4500
    Email: protectionhelp@royallondon.com
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London, 1 Thistle Street, Edinburgh, EH2 1DG

  • Permanent Insurance Company Limited

    Permanent Insurance Company Limited is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF

  • Phoenix (Royal Sun Alliance)

    Phoenix (Royal  Sun Alliance) is now administered by Canada Life. 

    To discuss your policy, please contact Canada Life on: 

    Contact number: 0345 606 0708
    Address: Canada Life Place, High Street, Potters Bar, EN6 5BA
    Email: customer.services@canadalife.co.uk
    Website: https://www.canadalife.co.uk/

  • Phoenix Life

    The Phoenix Group now administers the following organisations: 

    • Britannic Assurance
    • Scottish Mutual
    • Scottish Provident
    • Royal and Sun alliance
    • Pearl
    • London Life
    • NPI
    • Allianz Cornhill
    • Royal Life
    • Swiss Life
    • Abbey Life
    • SunLife

    For more information, please visit www.phoenixlife.co.uk

  • Phoenix Life Assurance Limited

    Phoenix Life Assurance Limited is now administered by Royal London.

    Products offered:

    • Pensions
    • Life insurance
    • Investments and savings
    • Miscellaneous

    To discuss your policy, please contact Royal London on:
    Tel: 0345 741 3002
    Email: service@RLRetail.co.uk
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London, 301 St Vincent Street, Glasgow, G2 5PB

  • Police Mutual

    For more information about your Police Mutual policy, contact Police Mutual on Tel: 01543 441 630, Visit: www.policemutual.co.uk

  • Premium Life Assurance Company Limited

    Premium Life Assurance Company Limited is now administered by Countrywide Assured.
    To discuss your policy, please call Chesnara plc on: 0800 262 536 / 0800 414 101 or visit: www.chesnara.co.uk

  • Progress Life Assurance

    Progress Life Assurance is now administered by Royal London.

    Products offered:

    • Miscellaneous

    To discuss your policy, please contact Royal London on:
    Tel: 0345 675 3555
    Email: custserv@royallondon.com
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF