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Executives' Club Breakfast with Caroline Wayman, Chief Ombudsman & Chief Executive, Financial Ombudsman Service


Where: Association of British Insurers - UK Head Office - London, One America Square, 17 Crosswall, London, EC3N 2LB

Registration from 07:15

We are delighted to welcome Caroline Wayman, Chief Ombudsman & Chief Executive, Financial Ombudsman Service, to join us for our Executives’ Club breakfast on 8th June 2017. 

During this event, Caroline will be sharing her insight on complaints trends in 2017 and what they reveal about how insurers are meeting their customers’ needs, as well as her key concerns and priorities. It also provides an opportunity to discuss working practices between insurers and the Financial Ombudsman Service. 

This breakfast will be an ‘in conversation’ style event chaired by ABI Director General, Huw Evans. 

Please note this event is a sit down breakfast and we will require you to advise us if you can no longer attend.

Confirmed speaker: 

Caroline Wayman was appointed Chief Ombudsman and Chief Executive of the Financial Ombudsman Service in July 2014. She is an experienced member of the ombudsman service’s executive team, having first been appointed to the executive team in 2011 as principal ombudsman and legal director. 

Wayman has over ten years’ experience at the ombudsman and has formed part of the strategic leadership team for the organisation through a period of substantial change and unprecedented demand of the service, following the emergence of complaints about the mis-sale of PPI. In May 2014 Caroline was appointed to the board of the Claims Management Regulator.

During her role as principal ombudsman, Caroline led significant growth of the ombudsman panel, overseeing the service’s panel of 200 ombudsmen, supervising the consistency and professional leadership of panel members.  As legal director, Caroline led the ombudsman’s in house legal team, advising the executive and the board on all legal issues.

Caroline previously led the unit that handled a quarter of a million mortgage endowment complaints and then led the ombudsman’s response to the PPI judicial review.


Member Price: Free

This is a member-only event, please remember to login to be able to register for this event.

For more information

If you would like more information regarding this event, please contact Jennifer Fernandes:

ABI Events

Tel: 020 7216 7503

Email: events@abi.org.uk