Ensuring good customer outcomes in the digital world

As businesses seek to drive efficiency and commercial gains through digital channels, unique conduct challenges are created, but so are opportunities for improving outcomes.  

This event will bring together experts from industry and beyond to discuss conduct risk in the digital world and what solutions can be deployed to manage them, and deliver better consumer outcomes. 

Keynote speakers:

• Michael Sicsic, Head of Retail General Insurance & Protection, FCA
• Alison Rayner, Director of Risk & Compliance, Aviva UK Digital
• Mike Brookbanks, Visiting Fellow, Surrey Business School
• Luke Wootton, Senior Client Partner, Huntswood

Confirmed speakers:

• Russell Warwick, Distribution Change Director, Prudential
• James Cornwall, Head of Digital Data & Insight, Direct Line Group
• Jane Walshe, CEO & Co-Founder, Enforced
• Stephen Humphreys, Head of Propositions, Huntswood