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The changing landscape of complaints


Where: Association of British Insurers - UK Head Office - London, One America Square, 17 Crosswall, London, EC3N 2LB

Registration: 10:15. Includes a networking lunch.

Please note: This event has now sold out, please follow the 'register for this event' button at the bottom of this page to add your details to the waiting list.

Event registration closed

The most recent FCA complaints handling rules came into force in June 2016. Two years on, how has the industry adapted to the changes and how can firms continue to ensure their operating models are setup to deliver both good outcomes and experience for consumers?

This event will revisit some of the key regulatory concepts, including the definition of complaints, materiality and root cause analysis, as well as analyse new trends by exploring the role of technology and social media, and showcase some of the innovative approaches taken by firms, with the ultimate aim of turning complainants into net promoters.

Keynote speakers



Member price: £149.00 +VAT

Platform member price: £149.00 +VAT

Associate member price: £149.00 +VAT

Non-member price: £199.00 +VAT

    Event registration closed