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Fiona Nicol, Casework Director, Pensions Ombudsman

Fiona Nicol is Casework Director at The Pensions Ombudsman and a member of the Executive Board.

Fiona leads on the implementation of operational strategy and was appointed as Casework Director in February 2016. She joined The Pensions Ombudsman in 2004 and had responsibility for teams in various areas of the business in addition to being a member of the management team.