We are the voice of insurance and long-term savings | Contact us

Lewis Hopkins, Head of Operational Risk, Assurance & Resilience, Direct Line Group

Lewis Hopkins.JPGLewis is Head of Operational Risk, Assurance & Resilience at Direct Line Group. He is responsible for first line operational risk and claims quality assurance as well as Group business resilience and crisis management. 

Since early 2018 he has overseen the transition of the Group’s traditional reactive business continuity management model to using a proactive resilience approach, supported and reinforced by the Bank of England, PRA & FCA joint discussion paper on Operational Resilience issued in July 2018. 

Lewis has extensive experience in financial services having also previously worked at Towergate, Barclays, Woolwich, HBOS and LloydsTSB in various senior roles across insurance broking, mortgages, general insurance, life & pensions and investments.