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Carolyn Mackenzie, Director, Complex Claims, RSA

Based in the UK, Carolyn is Director of UK Complex Claims at RSA and leads the team comprised of 145 technical claims adjusters responsible for £2.5bn of case reserves.  The team is responsible for handling injury and damage claims with reserves >£100k, as well as all claims arising from the Marine, Professional and Financial Risks Portfolios.  Carolyn is also responsible for shaping RSAs response to claims emerging issues.

Carolyn has worked in the insurance industry for 24 years, starting her career as a claims graduate trainee for Sun Alliance International after which she spent 15 years with Munich Re UK General Branch in a variety of claims roles. She re-joined RSA in 2012 as Director of Complex Claims and Strategy.

Carolyn is a Fellow of the Chartered Insurance Institute, a Chartered Insurer and holds a post graduate diploma in law.