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Simon Rawle, Ombudsman Leader, FOS

Simon Rawle is an ombudsman leader who has worked at the Financial Ombudsman Service since 2010. He manages a team of ombudsmen and investigators who are responsible for resolving novel, high profile or complex complaints. He is also responsible for identifying emerging casework issues. 

He has a legal background and worked for a number of years in private practice for Wragge & Co (now Gowling WLG). He also lived and worked in Hong Kong for eight years. He has spent much of his career resolving disputes of one sort or the other and so he has a lot of experience in weighing up evidence in order to reach what he considers to be a fair and reasonable decision.