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Lis Costa, Senior Director, Consumers, Economic Growth and Energy, The Behavioural Insights Team

Elisabeth CostaElisabeth is a Senior Director at the Behavioural Insights Team, where she leads a portfolio of teams working on economic policy. Elisabeth’s portfolio covers consumer markets, energy and sustainability, financial decision-making, economic growth and encouraging businesses to be more productive, as well as more diverse and inclusive. Elisabeth was the lead author of BIT’s report on applying behavioural insights to regulated markets and developed the team’s work on building better, fairer consumer markets, running trials with regulators, consumer bodies and industry.

In particular, Elisabeth’s work focuses on encouraging consumers to switch to better deals in energy markets; helping people save, repay debts and plan for retirement; and improving consumers’ understanding of online contractual terms, financial products and economic information. Elisabeth regularly contributes to policy discussions and debate on digital markets and online decision-making, financial behaviour and consumer vulnerability. Prior to joining BIT, Elisabeth held senior roles at the Australian Treasury and completed her postgraduate studies at Harvard Law School.