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Customer expectations and needs are changing – are travel insurers keeping up?


Where: Association of British Insurers - UK Head Office - London, One America Square, 17 Crosswall, London, EC3N 2LB

Registration: 13:00. This event will be followed by a networking drinks reception.

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Today’s political and social environment is ever changing, and so are the needs of consumers. The role UK insurers play in protecting travelers is required to evolve to adapt to this moving landscape. Insurers must continue to meet customers’ demands by offering more flexible and personalised products. There are numerous questions to answer:

  • How will the provision of travel insurance change in a post-Brexit world?
  • How can insurers improve their understanding of travel insurance cover?
  • How can insurers work with government and the travel industry to make sure travelers have adequate protection?
  • How do insurers meet the demands of a shifting regulatory landscape?



Confirmed Speakers:

  • Jennifer Anderson, Director for Consular Affairs, FCO
  • Andrew Freeman, Senior Manager, General Insurance and Protection Division, FCA
  • Luke Petherbridge, Head of Public Affairs, Association of British Travel Agents
  • Dean Sobers, Senior Writer/Researcher, Which? Money
  • Nel Mooy, Travel Director, AXA Insurance
  • David Allen, Underwriting Strategy Manager, Direct Line Group
  • Dr Paul Beven, Managing Director, Verisk
  • Ben Wilson, Director of Advocacy, ABI
  • Charlie Campbell, Health and Protection Policy Manager, ABI
  • Su Crown, Communications and Campaigns Manager, ABI
  • Sarah Brodie, General Insurance Policy Adviser, ABI


Members: £179 +VAT

Associate Members: £179 +VAT

MGA Associate Members: £179 +VAT

Platform Members: £179 +VAT

Workplace Platform Members: £179 +VAT

Partners: £179 +VAT

Non-Members: £239 +VAT

Register for this Event