Hanlie is responsible for Old Mutual Wealth’s business transformation programme which involves strategic repositioning and replatforming of the business’s operating model to future-proof the business. Prior to this she led the customer service areas within the Quilter Group, with a focus on increased customer centricity. Her earlier career includes roles in business process outsourcing programmes, corporate turnaround, M&A, innovation and commercial strategy. She holds a postgraduate degree in Economics and an MBA, and is a Fellow of the Forward Institute.