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Jessie Burrows, Managing Director, Customer Sales, Service and Claims, Direct Line Group

Jessie Burrows is Managing Director - Customer Sales, Service and Claims at Direct Line Group and is a member of the Group Executive Committee. She is responsible for all aspects of personal lines and commercial lines claims; customer sales and service; and the Group’s counter-fraud activities. Jessie has been with Direct Line Group for 5 years and her focus is very much about creating value for customers and brokers by providing them with an exceptional service and value for money, through controlling claims spend.

 Prior to joining Direct Line Group, Jessie was at Aviva plc for 13 years and rose to Director of Financial Planning and Analysis and Chief Accounting officer in the UKGI business, having been Head of Group Investor Relations and Director of Group Financial Reporting and Planning. Jessie joined Aviva from KPMG and is an associate Member of the Institute of Chartered Accountants England and Wales.