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Caroline Wayman, Chief Executive and Chief Ombudsman, Financial Ombudsman Service

Caroline Wayman - headshot.jpgCaroline is responsible for setting out the vision, strategy and values of the Financial Ombudsman Service. She oversees the work of the service, making sure that it’s values-led, well run and that customers receive a fair outcome and first-rate service.

Caroline joined the Financial Ombudsman Service in 2000 and has helped to lead the organisation through substantial change. She was appointed chief ombudsman & chief executive in July 2014. She’s also an experienced member of the executive team, joining it in 2011 as principal ombudsman and legal director.

Caroline was called to the bar and spent her early career working in the insurance industry, before joining the Insurance Ombudsman Bureau in 1999.Outside of the Financial Ombudsman service, Caroline was appointed to the board of the Crown Prosecution Service in June 2018 and appointed to the Board of Governors at Nottingham Trent University in September 2020.