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James Henderson, Director, Customer & Digital Transformation, KPMG

James Henderson.pngJames has spent the last 15+ years in senior customer growth roles – both client and consultancy side with firms ranging from global insurance firms to Fintech start-ups.  He is a customer obsessive, highly commercial and has built a reputation for driving customer-led growth across all front-office insurance functions.  James is a director in KPMG’s FS Customer & Digital practice leading on the insurance sector - combining deep insurance industry knowledge with customer, brand & marketing best-practice from across all sectors.