Anna Fleming is the Chief Operating Officer for AXA’s Retail business where she is responsible for Customer sales and service, Claims, IT and change. Prior to joining AXA in May 2022, Anna was Chief Operating Officer at the Motor Insurers’ Bureau where she led the team who built the OIC portal for the MOJ. Anna also spent 13 years at Zurich in a variety of senior claims roles, including Programme Director for Zurich’s Guidewire transformation and Chief Claims Officer. Anna is a non-practising solicitor.