Stephen has worked in a variety of roles in counter fraud for nearly 35 years after early experience an Intelligence Officer with HM Customs & Excise. In 2001 he co-founded VFM Services Ltd, a company specialising in 1st party fraud conversation management techniques where he developed claims interviewing training initiatives with several blue-chip financial institutions. In 2010 Stephen joined the IFB and as the Head of Intelligence and Investigations implemented the first industry suspect intelligence system, steered the introduction of a new public fraud reporting service, and deployed an integrated intelligence and investigations model. In 2022 Stephen joined Cifas, as Director of Intelligence and in January launched a new intelligence service to Cifas members.