Exploring Conduct Risk with a Culture Compass

  Bookings for both sessions will close at 17:00 on 9 May 2025. 

Details

With FCA-fines reaching their highest levels in 2021 at £567m and enforcement actions tripling in 2024, can we really just blame a few ‘bad apples’ for the erosion of trust in financial services firms? Or do we each have an obligation to consider how our own organisational culture, no matter how positive, could be leading towards unintentional misconduct?

The FCA's view is that non-financial misconduct goes to a firm's culture and that poor culture has been a key root cause of major conduct failings in the industry. Furthermore, the FCA has shared their expectation that firms need to assess and address their drivers of culture, considering leadership, purpose, governance and their approach to recruiting, managing and rewarding employees.

We are offering this two-part workshop on Culture & Conduct Risk awareness, to help our members better understand the conduct risks their firm may be subject to, as well as how to measure and address them.

This workshop will be delivered in partnership with Wharton Business Consulting, experts in Culture, Conduct and Leadership in Financial Services, on the following dates:

Key Themes:

• • What is conduct risk, why is it important and how do you define it?

  • How does conduct risk align with organisational culture?

  • Where does conduct risk sit within the overall risk landscape?

Key Themes:

• • How can you mitigate conduct risk?
  • What role does culture play in identifying and influencing conduct risk?
  • How can conduct risk and culture be measured in a holistic way?

Workshop Overview

Each workshop is designed around its specific subject matter however both will follow the same format:

• Workshop – each 90-min workshop will take place virtually and blend plenary, discussion, polling and breakouts. Content will be brought to life through case studies and industry examples.
• On the job challenge – between the sessions delegates will be set a short challenge to reinforce learnings and apply the knowledge acquired to an individual’s role and organisational context.
• Key takeaways – delegates will receive a digital handbook at the end with takeaways from each session, containing core content, models and suggested further reading.

Why attend

• This workshop series is designed to offer an awareness of how to identify, measure and mitigate conduct risk with a keen focus on how it links to culture.The workshop is aimed at all functions and levels, particularly those with responsibility for compliance and risk activity and cultural change.
• Take advantage of up to 3 hours of CPD with this CII accredited event.

What will you learn

By the end of the workshop series, delegates will be able to...

• Articulate what conduct risk is and how it relates to culture
• Understand why conduct risk is critical to the Insurance sector
• Explain approaches and identify metrics to measure culture and conduct