We are delighted to extend an invitation to an insightful webinar featuring industry experts from the ABI and Avyse Partners. Kate Robinson from Avyse Partners, who served as the Skilled Person on the recent multi-firm S166 review of motor total loss claims, will share her invaluable insights on best practices and common pitfalls in claims handling.
Claims handling is often referred to as the "moment of truth" for insurers, and it's no surprise that this area has been under intense regulatory scrutiny. In fact, in the UK, claims handling issues accounted for 71% of all insurance complaints in 2024 according to FOS data.
From rising claims costs to poorly handled claims, we will provide you with valuable insights and effective strategies to enhance your approach to claims handling.
Why attend
- Explore best practices for effective claims handling
- Understand lessons learnt and practical takeaways
- Explore common pitfalls that could lead to non-compliance and enforcement actions
- Gain strategies to enhance customer outcomes
Speakers:
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Kate Robinson, Principal, Ayvse Partners
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Charlotte Wightwick, Assistant Director, Head of Conduct Regulation, ABI