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Welcome to the Annual Conference

The standout insurance conference of the year where we debate major issues affecting the insurance and long-term savings industry


The insurance and long-term savings industry has a key role to play in securing our society and economy and in supporting customers in their everyday lives. This year, the ABI’s Annual Conference explored the value and contribution of the sector to society, against a backdrop of economic and political turbulence. 

Sessions explored the impacts of the digital and data revolution for the sector and our customers, the need to create and sustain a more inclusive and diverse workforce that truly reflects our customers and how we must respond to changing customer demand to foster greater trust amongst the public.

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2023 highlights

WE HearD from
industry leaders
we met
exhibitor representatives
attendees at
Director + level

Conference Chair:

Keynote Speakers:

Confirmed speakers

 Conference Chair:

Louise Minchin, Broadcaster and Journalist

 Keynote Speaker:

Matt Forde, Comedian and Impressionist 

Andrew Griffith, Economic Secretary to the Treasury 

Rachel Reeves, Shadow Chancellor of the Exchequer 

Eliza Manningham-Buller, Former Director-General of MI5


Morning breakout sessions

A: Too much of a good thing?: what does the data revolution mean for general insurance? 

Panel discussion about Pricing based on risk is one of the constants of insurance, but what does this mean in an ever-increasing data-led environment?

In the last decade, data availability has increased exponentially, as well as our ability to analyse it. This has given rise to a number of challenges for insurers, not least the ethics around data storage and use. In this session we will seek to answer:

  • How will data be used in general insurance in the decades to come?
  • What are the associated risks of increased data usage?
  • How may this impact the reputation of the industry?
  • What are customer experiences with data use?
  • And how can insurers manage customer expectations?

B: Grand Designs - How can tax policy and regulation be part of the grand design for UK competitiveness?

Panel discussion on the UK’s Tax and Regulatory environment and how it is one of the key measures of UK competitiveness for Insurers. With the advent of a global minimum tax rate of 15% and the end of the traditional “race to the bottom” what steps can the UK take to improve their competitiveness on the international stage.

Join our expert panellists as they give insights on what they believe future UK Competitiveness looks like and what areas policy makers should prioritise in order that the UK remains a good place to locate and do business.

C: Delivering good customer outcomes: the role of corporate and social governance

The FCA’s intention with the Consumer Duty is to fundamentally improve how firms serve customers by setting higher and clearer standards of consumer protection across financial services. The FCA wants Boards to appoint a Consumer Duty champion to work alongside the Chair and the CEO, with the Consumer Duty embedded in Board strategy, impacting across governance, leadership, and people policies. The FCA view this as a central part of embedding the changes and ensuring that Boards own the Duty and understand how they will implement it, focusing on delivering good customer outcomes. 

In this session we will seek to answer:

  • How does this interact with the Senior Manager and Certification Regime?
  • What impact could it have on member firms’ business models and strategy?
  • How should Boards satisfy themselves on progress towards meeting the Duty?

Afternoon breakout sessions

D: For or against the power of predictive genetic testing as a force for good in insurance

Debate, for or against? Science points towards more, better, and widely available predictive genetics testing for health. Such testing can save lives by giving people knowledge of risks they can mitigate by changing lifestyle, getting regular screenings, or undergoing preventative surgery. These are just some of the questions we will be debating:

  • But what does that mean for health and protection insurance?
  • Is it to the benefit or detriment of the consumer?
  • And what are the ramifications for the industry as a whole?
  • Who owns genetic data?
  • Who can use it?
  • When is it ethical to start testing?

Predictive genetics testing raises the question if there is a role for insurers to play in facilitating preventative healthcare to improve consumer health and what the barriers are to this?

Access to patient genetic data could allow insurers to better understand individual- and population-level risks, which has the potential to improve affordability and access to insurance. However, an asymmetry of access to this predictive data between consumer and insurer threatens a situation where only those with high genomic risks seek out insurance in the first place, limiting affordability and access to insurance. The stage is set for an exciting if difficult debate.

E: The ghost of past, present and future: Engaging long-term savings customers in a digital world

Presentation followed by panel discussion on engaging customers with their long-term savings and how it has long been a challenging task. To some, reminders of their retirement saving progress might feel like a tour with the Ghost of Christmas Yet to Come in a bleak future. Some of these discussion points will be:

  • How can the long-term industry empower customers to start making changes, if they don’t like the future they see?
  • What is the industry doing already, and does regulation help or hinder them?

While the availability of digital communications has increased the number of potential engagement points, it might not necessarily lead to better customer decisions or outcomes. Reflecting on our Engagement Season campaign and the development of pensions dashboards, this breakout session will explore what a digital customer journey could look like and the latest technological developments which long-term savings providers should monitor and embrace.

F: Round peg in a square hole - can complex products be easily understood?

Trust in insurance and long-term savings is a problem. A lack of transparency and complexity make it hard for customers to see what they get from products, reducing comparisons between products to the default of price, misaligning expectations and even putting some off from engaging with the industry at all. What can be done, or are we trying to force a large round peg into deceptively small square hole?

This session will explore the opportunities and challenges for the industry to make products more transparent, simpler to understand and easier to compare. It will discuss changing customer expectations and regulatory requirements, whether being a first mover is an advantage or if market-wide action is needed, and where best practice provides practical applications that any provider can adopt.  

Hear from past delegates


Overall a great industry experience, with lots of relevant topics and provided a chance to meet and discuss the issues of the day with colleagues and peers."


Really good balance of industry experts and special (yet relevant) guests. Super slick organisation and fantastic views and insights gained."

Third City

It was great to be back together with colleagues from across the industry, hearing about the challenges facing the industry and meeting new colleagues."

Keoghs LLP

A really good conference with very strong speakers."

Vitality Health

Event Partner

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