Nicky has been with Zurich since 2008, having held previous roles at Friends Provident and NatWest Life. She has been heavily involved in work with the Association of British Insurers (ABI) to develop industry standards for customers with mental health conditions as well as playing an active role in working groups to shape best practice and help ensure fair access to products and services. These include genetics and more recently, Risk & Data and Electronic Health Records. Nicky has also driven work around the use of technology in underwriting to improve and simplify services for customers and the medical industry. She was recently recognised by Cover magazine as one of 25 leading champions changing the market for the better over the last 25 years.