Our events complaints policy
We are committed to providing a high-quality service to all our event attendees. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details and we will get back to you within eight weeks.
What will happen next?
- We will contact you acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint and get back to you with suggestions for resolving the matter, within 21 days of sending you the acknowledgement communication.
- At this stage, if you are still not satisfied, you should contact us again and we will arrange for a meeting to review the decision.
- We will contact you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
Contact ABI Events: [email protected]