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ABI event complaints procedure

Our events complaints policy

We are committed to providing a high-quality service to all our event attendees.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please contact us with the details and we will get back to you within eight weeks.

What will happen next?

  1. We will contact you acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
  2. We will then investigate your complaint and get back to you with suggestions for resolving the matter, within 21 days of sending you the acknowledgement communication. 
  3. At this stage, if you are still not satisfied, you should contact us again and we will arrange for a meeting to review the decision.
  4. We will contact you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Contact ABI Events on 020 7216 7485 or Events@abi.org.uk