C
ordelia is a specialist in communications and reputation research at independent insight agency BritainThinks, which has the core proposition of putting the people who matter at the heart of their clients’ thinking. She works across a wide range of research methods, from complex quantitative surveys and segmentations to deliberative approaches, and in-depth work with vulnerable audiences. She has particular expertise applying these methods to explore policy and communications issues in the financial services sectors for clients including the FCA, TheCityUK, Lloyds, Nationwide and Direct Line, as well as the ABI. She also regularly comments on public and consumer opinion in the media.