Price:
£12.50 + VAT per person
Recorded: 19/10/2021
Duration: 58 minutes
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£12.50 + VAT per person
The Financial Conduct Authority’s proposed introduction of a new Consumer Duty has the potential to shift the balance further in the direction of consumers’ rights, setting new standards for insurers, intermediaries and for the wider financial services industry that will go further than the existing mantra of treating customers fairly. Firms will have to put themselves in their customers’ shoes, with an emphasis on outcomes, in what could amount to a legally enforceable duty of care.
Given the complexities and challenges that are anticipated to emerge from designing and implementing the new duty, this event brings together a wide range of industry experts and consumer advocates to explore the new requirements that the Consumer Duty could bring. In the run-up to the FCA’s second consultation later this year, this is your chance to explore what the new Duty would mean for firms and consumers, how it might interact with or even replace existing requirements, what the potential impacts would be on the regulatory framework, and what the FCA is seeking to achieve not least in terms of the actions that firms will be expected to take.
By the end of this webinar delegates will be able to: