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Sarah McKenzie, Head of Department of Consumer Strategy & Policy, FCA


Sarah McKenzieSarah McKenzie is Head of Consumer Strategy & Policy at the Financial Conduct Authority. Sarah’s department is responsible for delivering research and insight to ensure the FCA understands consumers, their needs, attitudes and experiences. Sarah also oversees the overarching FCA consumer strategy and various areas of consumer policy work including vulnerability, redress and consumer credit.

Sarah has over 15 years’ regulatory experience across various disciplines including supervision, projects, policy and market-focused work in retail and wholesale competition. Sarah’s work has had a consistent focus on identifying harm and delivering significantly better outcomes for consumers. Recent priorities have included implementing remedies to tackle the issues identified in the asset management market study and a period leading the FCA’s flagship Innovate team which aims to encourage beneficial innovation in financial services.

Sarah started her career at Lloyds TSB, firstly as a graduate trainee before moving into management roles