What has changed?

Working with the Law Commission, we have developed ABI best practice guidance on a new claims process that gets around the delays associated with the legal process. It works by asking the claimant to give the insurance company evidence that they are the main beneficiary (rather than waiting for the legal process to prove it) and to agree to pay back any money they receive that they aren’t entitled to. This can take months off the time taken to settle a life insurance claim.