Blogs
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Q&A with Richard Rowney, Group Chief Executive, LV=
18/02/2019
How have client expectations of engagement changed in the past 5 years? What is one thing which clients expect from their provider now which they didn’t 5 years ago? Relevancy is becoming more…
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Thank heavens we’re now “Talking Money” and not discussing “financial capability”
12/11/2018
Money is something which everyone has in common. Whoever you are, your access to cash and how you use it is a decisive factor in the life you live. Money deserves a place in our everyday conversations, and yet financial affairs are often seen as complex and remote.
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What determines value for money within financial services?
05/12/2017
The general concept of value for money (VFM) in everyday life is relatively easily understood. When aligning this concept to financial services and the products and services different…
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Experimenting with a new consumer approach
24/10/2017
This week the ABI is launching a project which doesn’t look like it has anything much to do with us. That’s deliberate; there’s no ABI branding and not even a hint of a logo. Instead of carefully…