Blogs

Q&A with Richard Rowney, Group Chief Executive, LV=

18/02/2019

How have client expectations of engagement changed in the past 5 years? What is one thing which clients expect from their provider now which they didn’t 5 years ago? Relevancy is becoming more…
Thank heavens we’re now “Talking Money” and not discussing “financial capability”

12/11/2018

Money is something which everyone has in common. Whoever you are, your access to cash and how you use it is a decisive factor in the life you live. Money deserves a place in our everyday conversations, and yet financial affairs are often seen as complex and remote.
What determines value for money within financial services?

05/12/2017

The general concept of value for money (VFM) in everyday life is relatively easily understood. When aligning this concept to financial services and the products and services different…
Experimenting with a new consumer approach

24/10/2017

This week the ABI is launching a project which doesn’t look like it has anything much to do with us. That’s deliberate; there’s no ABI branding and not even a hint of a logo. Instead of carefully…