• Behavioural economics: a powerful tool


    Behavioural economics has been accepted in financial services for many years. I’ve heard it being described in a number ways, such as “where psychology meets economics”, and by cynics as “a technique…

  • FCA's claims review: a case to answer?


    When people buy insurance what they’re really buying is peace of mind.  The peace of mind that means you know that, if your house is burgled or you fall ill while on holiday, you will be…