• ABI conference: Insurance in the digital world: cyber, data and technology – from hype to reality


    TCS is sponsoring the above ABI conference scheduled on 19th October. Over recent years, insurance and saving firms have started thinking beyond digitising the multi-channel front-end of their…

  • How can financial services achieve good customer outcomes in a digital world?


    Described as the “Fourth Industrial Revolution” by many, the internet age is changing the way we live our lives; disrupting social and industry norms, shaping economies and improving the ease and convenience of connecting to others or obtaining goods and services. A recent ONS survey, which explored internet usage by age group, found that 97% of 35-54 year olds had ‘recently used the internet’ (in the last three months) compared to 99% of 16-34 year olds.

  • The digital insurance landscape in 2017


    I've spent a fair amount of time in recent weeks speaking at and chairing various digital insurance events. In preparing for these, as I've revisited my old blogs, speeches and publications on data and digital issues, I have reflected on how the environment has evolved over the last couple of years.