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Thoresen and Wesleyan boost ABI Customer Impact Scheme

Otto Thoresen, Chief Executive of AEGON UK, has joined the ABI's Customer Impact Panel, and Wesleyan Assurance Society has become the latest company to join the Scheme, which now represents almost 90% of the UK life and savings industry. The Panel is the independent group with oversight of the Customer Impact Scheme, an initiative to improve outcomes for customers of the UK's life, pensions and investment industry.

Melanie Johnson, Chair of the Customer Impact Panel, said:

"I am delighted that Otto has joined the Panel. He is an influential figure within the industry and an ABI Board member. His work in a variety of areas, not least leading the Treasury's review of generic financial advice, demonstrates a strong personal commitment to helping consumers.

Otto Thoresen said:

"It's important for the industry to recognise the benefits of a greater focus on customers and Customer Impact has a significant role to play."

Stephen Haddrill, the ABI's Director General, said:

"These developments show that the Customer Impact Scheme is gaining strength. I welcome Otto to the Panel, and Wesleyan to the Scheme. Otto's industry experience and expertise will be invaluable to the Panel. Wesleyan, like all participating companies, will use the detailed information the Scheme provides in their work to maintain and improve customer service standards."

Last updated 01/07/2016