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Travel disruption due to Volcanic dust cloud advice from the ABI

People travelling to or from a UK airport are having their travel plans disrupted due to an ash cloud from a volcanic eruption in Iceland.  The ABI advises customers who may be affected that:

• Volcanic eruptions are not always covered by travel insurance for cancellation and delay. However, some policies will cover this, so you should contact your travel insurance company to check what your policy covers.
• If your flight is cancelled, most airlines will offer you either a full refund or an alternative flight.
• If your flight is cancelled and you do not travel, most travel insurers will refund your premium if you took out a single trip policy.
• If you accept an alternative flight at a later date, most travel insurers will amend your policy to cover your new travel arrangements and dates.
• Insurance only covers events that happen after the policy is taken out so customers taking out travel insurance from today onwards will not be covered for this event.
• Deciding that you no longer wish to travel will not be covered by your travel insurance policy.
 
Nick Starling, the ABI's Director of General Insurance and Health, said:

"Travel insurance policies will differ in this situation; there is no standard set of conditions which applies to a situation of this kind. Therefore customers should check their travel insurance policy, and speak to their travel insurer to understand what their individual policy covers them for in this situation."


Last updated 01/07/2016