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FOS consults on its plans and budget for 2014 2015

The Financial Ombudsman Service (FOS) has published a consultation on its plan and budget for the next financial year.

The plan and budget sets out how in 2014/2014 the ombudsman is planning to:

  • Answer 1.8 million front-line consumer enquiries
  • Resolve more disputes involving mis-sold PPI
  • Freeze the case fee paid by businesses
  • Maintain the levy at its current level

Read the full consulation on the FOS website.

The ABI is considering its comments in response to this consultation.

Last updated 01/07/2016