The Financial Ombudsman Service (FOS) has published a consultation on its plan and budget for the next financial year.
The plan and budget sets out how in 2014/2014 the ombudsman is planning to:
- Answer 1.8 million front-line consumer enquiries
- Resolve more disputes involving mis-sold PPI
- Freeze the case fee paid by businesses
- Maintain the levy at its current level
Read the full consulation on the FOS website.
The ABI is considering its comments in response to this consultation.