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ABI responds to Financial Ombudsman Services latest six monthly complaints data

The Financial Ombudsman Service today published its six-monthly complaints data for individual financial businesses.

In response, an ABI spokesperson said:

"Insurers take every complaint very seriously, and are continually working to further improve the claims process. We are pleased to see a 7% reduction of complaints against insurers and complaints for all financial products (other than payment protection insurance) falling since the first half of 2013.  Every day, insurers pay out £12.5 million in property claims and £1.1 million in accident claims.

"Like the Financial Ombudsman Service, insurers want to see the number of complaints falling, and are continuing to work to reduce the scope for customer complaints."

Last updated 01/07/2016