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ABI advice for people affected by recent flooding

Commenting on the recent flooding in the North of the UK, Mark Shepherd, General Insurance Policy Manager at the Association of British Insurers (ABI), said:

Mark Shepherd"Everyone hopes the flood waters stay away over the Christmas bre"Insurers will be doing everything possible to help customers hit by the latest floods. They will be operating 24 hour emergency helplines to give customers immediate advice and help. As they have been doing in Cumbria, where needed they will make emergency payments and arrange temporary alternative accommodation or business premises.

"As soon as flood waters recede and it is safe to do so they will be assessing damage  and start the drying out process . Sadly there was also flooding over the Christmas and New Year period in the winter of 2013 and we saw then that many loss adjusters were on the ground the same day to help people affected."

Steps insurers will be taking as soon as possible to help deal householders and businesses hit by flooding:

  • Contacting customers proactively in flooded areas to offer assistance.
  • Ensuring claims lines have the capacity to deal with all customer calls promptly, to provide advice and assistance.
  • Deploying insurers' own emergency response teams in all areas where they have a significant number of affected customers.
  • Making emergency payments to support flooded customers, their families and businesses where necessary for immediate needs.
  • Providing alternative accommodation and business premises as a matter of urgency to affected eligible customers.
  • Sending loss adjusters to flooded homes and businesses as soon as is practically possible.

Last updated 01/07/2016