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ABI comments on announcement that cold call firms will be required to display telephone numbers

The Government has announced that direct marketing callers will now be required to provide a valid telephone number.

Commenting on the announcement, Ben Howarth, Policy Adviser for Motor and Liability at the ABI, said:

Ben Howarth"This is great news for millions of people who will appreciate tougher regulation of firms who bombard them with nuisance calls and texts, including those Claims Management Companies (CMCs) who drive up the costs of motor insurance by encouraging frivolous and exaggerated personal injury claims. CMCs continue to fuel a compensation culture through nuisance calls, misleading adverts and high charges.

"Our recent research found that 83% of people have been contacted by a CMC and have been encouraged to claim compensation for personal injury or other financial loss with nearly half of people surveyed– 49% - cold called within the last week. Tougher regulation should ensure that honest customers do not end up footing the bill for the activities of the rogue firms."


Last updated 01/07/2016