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Average motor insurance claim at a record level says the ABI

Figures published today by the Association of British Insurers (ABI) highlight that the average cost of a motor insurance claim has risen to the highest level on record.

ABI’s latest motor insurance claims statistics for 2017 show that:

  • The total amount paid on all motor claims, at £8.1billion, remained virtually unchanged from 2016.
  • The average claim, at £2,936, was the highest on record. Increases in the cost of theft claims and vehicle repairs contributed to this rise.
  • The average personal injury claim in quarter 4 of 2017, at £10,816, was the highest quarterly figure since quarter 2, 2016. The number of personal injury claims in 2017 fell slightly on 2016, with 320,000 claims settled. However, claim volumes remain significantly higher than should be expected given the continued fall in road traffic casualties. Despite the reduction in road casualties, whiplash-style claims reported to the Compensation Recovery Unit have been rising.

Rob Cummings, ABI’s Assistant Director, Head of Motor and Liability, said:

“Despite motor insurance remaining a highly competitive market, cost pressures saw the average price paid for motor insurance jump by 9% to a record high in 2017. Putting a lid on excessive costs, which end up being paid for by motorists, remains a priority for insurers. This makes it all the more important for the Government to play its part, by pushing ahead with its reforms to personal injury compensation without further delay.”




Notes for Editors


Enquiries to:
Malcolm Tarling                        020 7216 7410    Mobile: 07776 147667
Sarah Cordey                           020 7216 7375    Mobile: 07860 189071
Dominic Stannard                     020 7216 7350    Mobile: 07889  641702
Melanie Fernandes                   020 7216 7660    Mobile: 07720497617


1. The Association of British Insurers is the voice of the UK’s world leading insurance and long-term savings industry.

A productive, inclusive and thriving sector, we are an industry that provides peace of mind to households and businesses across the UK and powers the growth of local and regional economies by enabling trade, risk taking, investment and innovation.


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3. More news and information from the ABI is available on our web site, www.abi.org.uk.

Last updated 09/03/2018