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Warning: Claims management company passing themselves off as the ABI are scammers

The Association of British Insurers is warning the public to put the phone down on cold-callers passing themselves off as the ABI.

The ABI has been contacted by members of the public who have reported getting cold calls from a firm purporting to be the ABI, or employed by it. Our attempts to contact the firm have failed.

The ABI would never contact individuals about a personal injury claim or endorse a claims management firm.

ABI spokesman Anthony Wright said:

“Any cold callers saying they are connected with the ABI are cowboys trying to scam honest people into making a fake claim. We want the public to know that the Association of British Insurers will never contact members of the public in this way and does not endorse any claims management firm.

“If someone does contact you about a personal injury claim saying they work with the ABI, our advice is to just put the phone down. This is further evidence of why we need the Civil Liability Bill going through Parliament to fix the broken injury compensation system that these firms are exploiting.”

There are more than 750 personal injury claims management companies in the UK, turning over nearly £200 million a year. Since April 2017 the Claims Management Regulator has cancelled 69 licences, reflecting widespread poor practice in the sector.

Nuisance calls and texts can be reported to the Information Commissioner’s Office




Notes for Editors

Enquiries to:
Malcolm Tarling                        020 7216 7410    Mobile: 07776 147667
Sarah Cordey                           020 7216 7375    Mobile: 07860 189071
Dominic Stannard                     020 7216 7350    Mobile: 07725 245838


1. The Association of British Insurers is the voice of the UK’s world leading insurance and long-term savings industry.

A productive, inclusive and thriving sector, we are an industry that provides peace of mind to households and businesses across the UK and powers the growth of local and regional economies by enabling trade, risk taking, investment and innovation.


2. An ISDN line is available for broadcast


3. More news and information from the ABI is available on our web site, www.abi.org.uk.

Last updated 29/08/2018