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ABI comments on the delay to the Whiplash Claims Portal implementation

Commenting on the decision by the Government to delay the Whiplash Claims portal implementation, 

James Dalton.PNGJames Dalton, Director of General Insurance Policy, Association of British Insurers, said:

‘The insurance industry has designed and delivered an online Portal that will allow people to make whiplash claims simply and effectively without the need for legal representation.

’While it is disappointing that these vital reforms won’t now be introduced until August, the first priority has to be ensuring that the portal works well for consumers from day one.

’We welcome the clarification from Government concerning vulnerable road users, children and protected parties and urge the Ministry of Justice to rapidly address the outstanding issues, especially publishing the rules that will give effect to the new system, as soon as possible.”



Last updated 27/02/2020