To mark the closure of FCA's Consultation Paper 25/26 on consequential amendments to the Handbook in relation to targeted support,
George Ritchie, Long-Term Savings Policy Manager at the ABI, commented:
“Targeted support will be a major step forward in helping people make confident decisions about their pensions and investments, and it's exciting to be so close to seeing the policy finalised. "But for targeted support to succeed, the rules must work seamlessly with existing and incoming services. Without intervention, current proposals could lead to clunky customer journeys as investment pathways will have to be offered even where a firm is already taking a customer through a targeted support journey covering drawdown investment decisions. We are asking for the FCA to waive the requirement to offer investment pathways in this scenario, as well as to prioritise data export as a feature of MoneyHelper Dashboard so users can simply share their dashboards data with firms to receive better informed help."