COVID-19: Insurer commitments on motor and home insurance

ABI motor and home insurers have pledged to:

1. Support those who need to make a claim. Insurers have implemented business continuity plans and work closely with service providers to do everything possible in these challenging circumstances to continue to handle claims and support their customers.  We recognise there will be many customers who will need additional support and insurers will prioritise those in vulnerable circumstances.
2. Support those who are working from home. If you are an office-based worker and need to work from home because of government advice or because you need to self-isolate, your home insurance cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover.
3. Support those who cannot work from home. If you have to drive to your workplace because of the impact of Covid-19, your insurance policy will not be affected. You do not need to contact your insurer to update your documents or extend your cover.
4. Support those who use their cars to help their communities. If you are using your own car for voluntary purposes to transport medicines or groceries to support others who are impacted by Covid-19, your cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover. This applies to all categories of NHS Volunteer Responders, including transporting patients, equipment, or other essential supplies.
5. Support our key workers. If your work* is critical to the national response to Covid-19 and you need to use your own car to drive to different locations for work purposes because of the impact of Covid-19, your cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover.

For more information and guidance on COVID-19 see also our Coronavirus Q&A

*Please note:

• These commitments apply to private cars insured on private car insurance policies only. This does not cover use for hire or reward purposes.
• key workers applies to everyone who works in one of the critical sectors listed by the government.

-ENDS-  

Notes for Editors  

Enquiries to:  

Malcolm Tarling                        020 7216 7410    Mobile: 07776 147667  

Laura Dawson                           020 7216 7338    Mobile: 0772 5245838  

Su Crown                                    020 7216 7412    Mobile: 0772 5245297   

1. Please see the Coronavirus ABI Q and A at https://www.abi.org.uk/products-and-issues/topics-and-issues/coronavirus-qa/
2. The Association of British Insurers is the voice of the UK’s world leading insurance and long-term savings industry.  A productive, inclusive and thriving sector, we are an industry that provides peace of mind to households and businesses across the UK and powers the growth of local and regional economies by enabling trade, risk taking, investment and innovation. 
3. An ISDN line is available for broadcast