We are not in a position to intervene in matters regarding disputes between Insurers or long-term savings providers and their customers. We would advise you to log a complaint with your provider, or through your broker or financial adviser, as all initial complaints must be directed to the company so they have a chance to rectify the issue. If you are still unsatisfied with the outcome, you can contact the Financial Ombudsman Service (FOS) or the Pension Ombudsman to escalate the matter further. 

The Financial Ombudsman Service and Pension Ombudsman are independent complaints adjudicators who can make company-binding decisions where appropriate by looking at individual case facts. 

Telephone: 0800 023 4567  

Email: complaint.info@financil–ombudsman.org.uk and website.

Telephone: 0800 917 4487 

Email: [email protected] and website. 

If this is for yourself, a relative, or a friend:

• Check your own, or the other person's, bank account/credit card statements for evidence of payments to an insurer 

• Contact Unclaimed Assets UK via their website.

If this is for yourself, the company that issued your life insurance policy might have changed its name: 

• Go to the Policy Detective website. 
• Enter the name of the company as it appears on your policy document 
• If the company has changed its name, Policy Detective will tell you what name the company is now trading under  

• You will need to register before using this calculator. 
• As a part of the registration process, you must accept the terms and conditions of use. Once registered, you will be able to use the calculator four times in any 12-month period.
• If you are having trouble using the calculator, we suggest you contact BCIS directly, as they will be able to answer your questions and provide further assistance. They are contactable via email, their website or on 0330 341 1000.

The British Insurance Brokers Association (BIBA) can help find specific requirements and particular insurance policies to fit exclusive conditions. 

For all enquiries you can calll them on 0370 950 1790 or visit their website.

Policies and prices vary from Insurer to Insurer. We advise you to shop for the best cover for your needs. 

Our website contains a lot of useful information across a whole range of personal and business insurance products, including motor, travel, pet, liability, cyber and business interruption. Find out what these products typically cover and don't cover.

If fraudulent activity is suspected concerning you or a policy under your name or if you suspect insurance fraud, you should contact the Insurance Fraud Bureau (IFB) Cheatline by calling 0800 422 0421.  Please report them by filling out a form on the IFB website.  

We bust the most familiar insurance fraud myths and share further information about different types of fraud, including what they are and how to protect yourself from them:

• Crash for cash
• Ghost broking
• Paid ad spoofing and
• Investment fraud

We are aware that members of the public are being contacted by companies or individuals fraudulently claiming to work for us or acting on our behalf. They may also claim that they obtained information from other parties, e.g. your Insurer or the ABI.

What is the scam? 

You may have been cold called by someone claiming to be from the ABI or someone who says they got your information from us. They may be trying to scam you by: 

• Saying that they are calling on behalf of the ABI, who have instructed them to call you about your accident claim. 

• Asking you to give information about any motor accidents you may have been involved in. 

• Encouraging you to give false information in order to make a claim to your Insurer 

• Trying to get your personal data or banking details so that "your compensation" can be paid to you. 

What does the ABI not do? 

• Call any member of the public about claiming for motor accidents. 

Scam callers can use a process known as 'spoofing' to falsify their telephone number to make it appear as though their call is coming from the ABI, for example, by making the 'caller display' on your telephone show the ABI's telephone number. If you are in any way suspicious of a call from someone claiming to be from the ABI, please disconnect the call and report it. 

Report it 

To tackle scam calls, we are working with a number of organisations, including the Information Commissioner's Office (ICO), to identify, limit and ultimately prevent scam calls. The ICO is aware of this increasing problem

You can help by reporting scam call details directly to the ICO

Telephone Preference Service (TPS) 

You can also register with the TPS (Telephone Preference Service) if you haven't done so already at www.tpsonline.org.uk. The free, opt-out service enables you to record your preference on the official register and not receive unsolicited sales or marketing calls. 

We explain how insurers assess risk and answer some of the most common questions customers ask, including

• The rising cost of motor insurance answers common questions about why motor insurance premiums are rising.
• The impact of age on motor insurance. explains the relationship between age, risk and motor insurance premiums.
• How to reduce the cost of motor insurance, with guidance on factors that may help motorists manage insurance costs.

We provide information to help consumers understand and choose motor insurance cover and guidance on how to make an motor insurance claim.

This publicly available document, does not require ABI membership to access and can be downloaded for free.

Itsets out the commitment made by participating insurers to ensure that individuals using their own vehicles for volunteer driving are not unfairly penalised, and that cover is provided on the same basis as for other social, domestic, and pleasure use. It is designed to provide reassurance to both volunteers and the organisations they support. 

If you have any further questions about how individual insurers apply the commitment, we recommend contacting the relevant insurer directly for confirmation. 

Consulting a legal adviser is not always necessary if you need legal help or advice to sort out a problem. You may be able to deal with the problem yourself or with help from your local advice centre. This could be free help from your local Citizens Advice Bureau, a housing advice centre or a law centre near you. Some advice centres, such as law centres, are staffed by solicitors and other specialist caseworkers and can offer free legal advice. 

Citizens Advice provides a consumer helpline on 03454 04 05 06. 

We can not provide financial advice, however Money Helper is an independent body set up by the government to help people make the most of their money.  They provide free, unbiased money advice to everyone across the UK.  

You can contact via their Free phone Line on 0800 138 7777.  

The Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) regulate all members of the ABI. The FCA regulates Insurance firms' conduct and the PRA regulates aspects of their financial strength depending on their sizes and services. 

Our members all agree to the ABI's compulsory codes of conduct, but we are not a regulator.

Learn about how we support our members' regulatory needs and the latest topics affecting them.

The FCA regulates the conduct of over 70,000 firms. 

If you have a query about a service or product, you can call the FCA Freephone on 0800 111 67 68 or 0300 500 8082. Alternatively, you can get in touch via the FCA website.

Learn more about our conduct, prudential and tax regulation.